10-10-2019 10:54 AM
Good Morning @KeefyB.
Welcome to the EE Community.
Are you currently EE pay as you go?
Have you used your data to see if these free boosts then activate?
12-10-2019 06:50 AM
OK, so they are not activated until needed?
So, if my account says I have 60 mins left this month, its actually more ?
03-04-2020 08:08 PM
Hi, I have had free boost minutes, 50 minutes a time. When I get to the end of my monthly minutes on PAYG, online I see I still have 50 mins boost left, but when my normal minutes end on the phone, the line goes dead. We asked at your Reading branch why these weren't available to use. The Senior Sales advisor initially tried to fob us off, but when he discovered it was true he rang customer services, who then fobbed him off, and insisted the minutes were available. He apologised that he was unable to help. The boost minutes didn't need to be activated. We have tried since then, but still have the call abruptly ended, in spite of the fact we now still have 2 x 50 boost minutes sat on the account. This thread indicates the boost doesn't need activating, which would suggest there is a problem with the boost minutes applicable to my telephone number. Finally, we rarely use the data or text messages available in the PAYG deal. The 150 call minutes we get is great, but why can't we just set it to boost minutes permanently. When the boost minutes actually become available, if ever, I'm sure I can use them. At the moment, it's an embarrassment when the line goes dead whilst I'm in the middle of a conversation.
04-04-2020 07:57 AM - edited 04-04-2020 07:57 AM
Welcome to the community.
Do the free minutes show in your My EE account? And when you text BALANCE to 150?
What happens when you try to make a new call?
05-04-2020 01:47 PM
05-04-2020 01:51 PM
When the line goes dead, if you make another call straight way after does this use your boost minutes?
Or does the call not connect?
05-04-2020 02:16 PM
So once your minutes run out, what return text do you get if you text AL to 150?
05-04-2020 05:21 PM
06-04-2020 12:07 PM
AL does stand for allowance, and would display your remaining allowances.
Calls to our Customer Care team are currently free for our pay as you go customers.
06-04-2020 01:42 PM