by Sahima85 Investigator
Investigator

Free Amazon prime isn't working

Hi ya, I added the Amazon prime add on a month ago to my plan, signed up to prime and downloaded the app but I can't watch anything unless I sign up to the 30 day free trial. It's like prime doesn't know I have the add on through EE. Any advice how I can get this to work?

5 REPLIES 5
by Grand Master
Grand Master

Re: Free Amazon prime isn't working

@Sahima85   Did you use the link that EE sent you to link your EE number to the amazon prime account? 

by Sahima85 Investigator
Investigator

Re: Free Amazon prime isn't working

Hi Chris, yep, went through the link, got my activation code via text, put it through, got confirmation, download the app and online, and when I try to watch something it says I have to sign up for my 30 day free trial?

by Grand Master
Grand Master

Re: Free Amazon prime isn't working

Hi @Sahima85 

 

Not everything is free on Amazon prime there is still much behind the pay wall, or behind pay walls for other channels. 

 

Are you sure you're not clicking on this content? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Sahima85 Investigator
Investigator

Re: Free Amazon prime isn't working

I don't think so, I'm just trying to watch series on the first page

by
EE Community Support Team

Re: Free Amazon prime isn't working

Hi @Sahima85

 

Welcome to the community.

 

Was it this Fortumo Prime Video link that you used?

 

Chris

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