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by Kirkyface Investigator
Investigator

Fixed Add-ons and Upgrades

Hiya,

 

My first question - what is a fixed add-on please?

 

Second question - I've just submitted my upgrade order and I have a number of "fixed add-ons". Will they be carried over to my new contract?

 

Thanks in advance :smileyhappy:

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Fixed Add-ons and Upgrades

Hi @Kirkyface.

 

When you're upgrading, the discount should stay on automatically.

 

If it doesn't, just visit the health service discount page to get it added again 🙂

 

Jon

9 REPLIES 9
by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

Hi there @Kirkyface

 

Thanks for coming here.

 

Fixed add-ons are products and services that are for the length of your contract.

 

You can view your fixed add-ons within your My EE app > Plans and add-ons then add-ons.

 

This will show removable add-ons and ones that are fixed.

 

What fixed add-ons do you have showing, that you would like to keep?

 

Leanne 🙂

 

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

Hi @Leanne_T,

 

Thank you for your reply.

 

I currently have damage cover and 20% corporate NHS discount in my fixed add-on.

 

Is it possible to maintain the NHS discount? I still work for them and can easily take proof of employment into store when I collect my phone.

 

Thanks.

by
EE Community Support Team
Solution

Re: Fixed Add-ons and Upgrades

Hi @Kirkyface.

 

When you're upgrading, the discount should stay on automatically.

 

If it doesn't, just visit the health service discount page to get it added again 🙂

 

Jon

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

Thanks Jon.

 

The nhs discount page says it can't be added retrospectively :smileysad:

by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

Thanks for trying @Kirkyface 🙂

 

Have you had a look in your My EE Account to see if the discount is still showing after your upgrade?

 

Jon

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

I only ordered my upgrade this morning and it hasn't updated on my account yet by the looks of things.

 

I'll keep an eye on it, thanks @Jon_K

by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

Thanks @Kirkyface.

 

Come back and keep us updated with your progress 🙂

 

Jon

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

It worked!

Thank you both for your help :smileyhappy:

by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

No problem at all @Kirkyface

 

Enjoy your new phone 🙂

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