Highlighted
by Kirkyface Investigator
Investigator

Fixed Add-ons and Upgrades

Hiya,

 

My first question - what is a fixed add-on please?

 

Second question - I've just submitted my upgrade order and I have a number of "fixed add-ons". Will they be carried over to my new contract?

 

Thanks in advance Smiley Happy

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Fixed Add-ons and Upgrades

Hi @Kirkyface.

 

When you're upgrading, the discount should stay on automatically.

 

If it doesn't, just visit the health service discount page to get it added again Smiley Happy

 

Jon

9 REPLIES
by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

Hi there @Kirkyface

 

Thanks for coming here.

 

Fixed add-ons are products and services that are for the length of your contract.

 

You can view your fixed add-ons within your My EE app > Plans and add-ons then add-ons.

 

This will show removable add-ons and ones that are fixed.

 

What fixed add-ons do you have showing, that you would like to keep?

 

Leanne Smiley Happy

 

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

Hi @leanne_T,

 

Thank you for your reply.

 

I currently have damage cover and 20% corporate NHS discount in my fixed add-on.

 

Is it possible to maintain the NHS discount? I still work for them and can easily take proof of employment into store when I collect my phone.

 

Thanks.

by
EE Community Support Team
Solution

Re: Fixed Add-ons and Upgrades

Hi @Kirkyface.

 

When you're upgrading, the discount should stay on automatically.

 

If it doesn't, just visit the health service discount page to get it added again Smiley Happy

 

Jon

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

Thanks Jon.

 

The nhs discount page says it can't be added retrospectively Smiley Sad

by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

Thanks for trying @Kirkyface Smiley Happy

 

Have you had a look in your My EE Account to see if the discount is still showing after your upgrade?

 

Jon

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

I only ordered my upgrade this morning and it hasn't updated on my account yet by the looks of things.

 

I'll keep an eye on it, thanks @Jon_K

by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

Thanks @Kirkyface.

 

Come back and keep us updated with your progress Smiley Happy

 

Jon

by Kirkyface Investigator
Investigator

Re: Fixed Add-ons and Upgrades

It worked!

Thank you both for your help Smiley Happy

by
EE Community Support Team

Re: Fixed Add-ons and Upgrades

No problem at all @Kirkyface

 

Enjoy your new phone Smiley Happy

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