by stephenbrewer Contributor
Contributor

Re: EE and Deezer: what you need to know

My Deezer subscription has ended as expected but no email from EE or Deezer regarding the 99p for three months and can’t get that via the app - just one month free. 

 

Had an email on 14th Feb to say there would be details sent on how to do this but clearly would have expected this before the end of February!

 

What do we do?

by
EE Community Support Team

Re: EE and Deezer: what you need to know

Good morning @stephenbrewer

 

Thanks for coming here.

 

Have Deezer contacted you in regards to the first three months at 99p a month yet?

 

It is Deezer who will offer you this.

 

Thanks

 

Richard

 

🙂

by stephenbrewer Contributor
Contributor

Re: EE and Deezer: what you need to know

Sorry a bit confused why you’ve just asked me this as I just posted clearly that I haven’t received it. 

 

EE say contact Deezer and Deezer day contact EE. That classic customer service great experience...

by
EE Community Support Team

Re: EE and Deezer: what you need to know

Sorry @stephenbrewer

 

I'm trying to help you and apologies for asking that question.

 

The offer comes from Deezer as published above in the EE and Deezer: what you need to know support article.

 

I want to keep Deezer - how can I do that?

 

An offer from Deezer

 

In addition to the text message from us, Deezer will also contact you to let you know that your Premium + account on EE is coming to an end. They'll offer you the first three months for 99p a month.

 

Have you contacted Deezer?

 

I'd recommend doing so to chase up your offer.

 

Thanks

 

Richard

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