EE Lookout Premium: I have full cover, but Lookout asked me to pay?
I'm a full cover customer, let's get that out of the way. I pay every month for full cover of my device, and was told that I could get Lookout Premium through that.
But after a few weeks Lookout started sending me emails saying that I had failed to pay them for premium! I tried to contact them, but got a very rude response that essentially amounted to "we've had a lot of emails today, so we're deleting them all, please try again tomorrow".
I kept trying and kept getting this message. After a while, lookout cut off my premium.
I looked the issue up online and one suggestion was that I should delete my lookout account, make a new one using the same email address and try again! Unfortunately now it doesn't detect that I should have premium at all, and Lookout are useless at tech support!