by Addycee
Explorer

Cast Icon disappeared on BT sport App

I am paying £10 for casting ability via the BT sport app. It was working fine, but now the cast icon has disappeared from the app. 

I’ve checked that the add on is still active on my EE account. I can cast from Netflix etc with no issue. Just not BT. 

id like to have this sorted as cannot cast the football that is currently on, making the £10 a waste if I can’t cast. 

3 REPLIES 3
by
EE Community Support Team

Re: Cast Icon disappeared on BT sport App

Hi @Addycee,

 

Welcome to the EE Community. 🙂

 

Are you using the standard, rather than enhanced player?

 

Thanks

 

James

by Addycee
Explorer

Re: Cast Icon disappeared on BT sport App

Hi James, yes- however it makes no difference as the icon is simply not there to click. 

 

I don’t get an error message, I just don’t have the icon for casting at all. 

by
EE Community Support Team

Re: Cast Icon disappeared on BT sport App

Hi @Addycee,

 

Please get in touch with Customer Care so we can make sure the correct add-ons are on your account.

 

Let us know how you get on.

 

Thanks

 

James

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