by Fantacap Investigator
Investigator

Cant buy data addon..

Hi,

 

Is there an on-going problem with purchasing data addons?

I just keep getting "something went wrong when buying your data, please try again"

Kinda need to use my phone..  help please.

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Cant buy data addon..

Hello @Fantacap thank you for confirming. In that case please call customer service on 150 from your EE phone or 07953 977 250 from any other who can access the account and look in to this for you as you should be able to purchase data using that link. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. Let me know how you get on. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

9 REPLIES 9
by Profile closed
Not applicable

Re: Cant buy data addon..

Hello @Fantacap how are you trying to purchase the data? You can add data through 150 by either texting the code ADD DATA or calling and using the self serve options, logging in to your MYEE account online and navigating to MYEE>packs & add ons or accessing this link using your phones data (not WiFi) connection. 🙂

 

http://add-on.ee.co.uk

by Fantacap Investigator
Investigator

Re: Cant buy data addon..

Hi Thanks for your response.

 

I am trying to do it using my phone by opening the browser.

 

I cant see any obvious way of adding data by logging into MYEE online, it just tells me to do it on my phone..

 

Also i text ADD DATA to 150 but just got some infomation text back,  do i need to text ADD DATA 1G for example?

by Profile closed
Not applicable

Re: Cant buy data addon..

Hello @Fantacap try restarting your phone then trying again. You should be able to purchase them from the bottom of the page:

 

IMG_0143.PNG

 

You just need to text the code ADD DATA nothing else. If none of these work then please call customer service on 150 from an EE phone or 07953 966 250 from any other who can check/add the data add on for you. Let me know how you get on. 🙂 

by Fantacap Investigator
Investigator

Re: Cant buy data addon..

Hi,

 

This is not a PAYG phone, its a monthly one is that makes a difference?

 

There are no options to buy data through MYEE account when loggin into the website via computer.

When trying to do it on my phone i get an error.

 

I phoned 150 but there are no self serve options to buy data, just roaming packs etc.

by Profile closed
Not applicable

Re: Cant buy data addon..

Hello @Fantacap for pay monthly accounts you would need to use the add on page http://add-on.ee.co.uk only. Have you ran out of data now? You do not need to purchase an add on until your monthly allowance has finished first. 

 

Does the add on page work after restarting your phone or still give an error? 🙂

by Fantacap Investigator
Investigator

Re: Cant buy data addon..

Hi Tom,

 

yes, i am out of data.

 

When opening the browser it takes me to http://add-on.ee.co.uk .  when i select buy more data

it says "something went wrong buying your data, you have not been charged so please try again"

 

I have restarted the phone numerous times too 😕

by Profile closed
Not applicable
Solution

Re: Cant buy data addon..

Hello @Fantacap thank you for confirming. In that case please call customer service on 150 from your EE phone or 07953 977 250 from any other who can access the account and look in to this for you as you should be able to purchase data using that link. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. Let me know how you get on. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by Fantacap Investigator
Investigator

Re: Cant buy data addon..

Thanks, the live chat lady fixed it.

 

Thanks for your help.

by Profile closed
Not applicable

Re: Cant buy data addon..

You are welcome @Fantacap glad to hear it is now working for you. Come back to the community anytime if there is anything else you would like to know. 🙂

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