by Stewartbudge Investigator
Investigator

Cannot receive BTSport Activation code on iPad

I’ve just signed up to new EE plan on iPad with swappable benefit and have chosen BR Sport. However I can’t send or receive tex messages so when I try register my number on BT Sport it tries to send me an activation code but I can’t receive it. Any thoughts?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Cannot receive BTSport Activation code on iPad

Thanks for checking @Stewartbudge

 

Please get in touch with Customer Care so our Tech Gurus can help you get set up.

 

They'll be happy to help.

 

James

View solution in original post

9 REPLIES 9
by Grand Master
Grand Master

Re: Cannot receive BTSport Activation code on iPad

Hi @Stewartbudge 

 

Put your SIM in a phone.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Stewartbudge Investigator
Investigator

Re: Cannot receive BTSport Activation code on iPad

It’s an IPad and the sim is already in it. Because it’s not a phone I don’t think I can send And receive sms messages from it 

by Grand Master
Grand Master

Re: Cannot receive BTSport Activation code on iPad

This may be the link to BT Sport set up you should've received. Does it work for you?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Stewartbudge Investigator
Investigator

Re: Cannot receive BTSport Activation code on iPad

Thanks. Yes I received the link from EE via 150. I put my details into BT Sport online and it said they will send me an activation code to my number. However my iPad won’t receive it as i can’t receive SMS messages.

 

any ideas how to get round this?

by
EE Community Support Team

Re: Cannot receive BTSport Activation code on iPad

Hi @Stewartbudge,

 

Welcome to the EE Community. 🙂

 

You should be able to receive your PIN on your iPad.

 

Have you checked your messages app?

 

Thanks

 

James

by Stewartbudge Investigator
Investigator

Re: Cannot receive BTSport Activation code on iPad

Thanks James.

 

yes checked messages and tried switching it on and off but no message.

 

I’ve done some research and it seems i can only receive messages from EE and iMessages/MMS. The iPad doesn’t have a cellular network connection - it only has cellular data and WiFi connection. If I want to send receive SMS I need to link it to my phone and it will send/receive from that number - but my phone number isn’t registered for BT Sport, only my iPad number 

by
EE Community Support Team
Solution

Re: Cannot receive BTSport Activation code on iPad

Thanks for checking @Stewartbudge

 

Please get in touch with Customer Care so our Tech Gurus can help you get set up.

 

They'll be happy to help.

 

James

View solution in original post

by Stewartbudge Investigator
Investigator

Re: Cannot receive BTSport Activation code on iPad

Thanks James.

 

spoke to customer support. It’s an issue with iPads where they won’t send/receive SMS.

 

I need to take sim out of iPad and put it into my phone and complete the set up on BT Sport on my phone where I can receive the activation code. Once set up and I can put SIM card back into iPad and use BT Sport!

by
EE Community Support Team

Re: Cannot receive BTSport Activation code on iPad

I'm glad they were able to find a solution for you @Stewartbudge

 

Have a great weekend.

 

James

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