26-12-2018 07:22 PM
I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service.
Solved! See the answer below or view the solution in context.
04-01-2019 08:14 AM
Hi @Christopher_G they sent me an email with instructions. I had to text 'EEWifi' to 9527 and wait a few minutes to get registered and notified about it
26-12-2018 06:36 PM
i am having issues to connect to EE WiFi. I have ask new password from
9527. I tried connecting via virgin media but it’s says contact customer service to register
26-12-2018 07:27 PM
Are you using an IPhone?
If so there is a bug which Apple need to fix before it will work again.
26-12-2018 08:15 PM - edited 26-12-2018 08:27 PM
@Sniti11: There is a problem with a recent iOS update on all iPhone models unable to connect to London Underground WiFi Network. It often manifests itself as asking for a pwd when it shouldn't.
Just have to wait for Apple to comeback with a new iOS update!
No other solution is available nor there is an estimated date.
26-12-2018 08:38 PM
Thanks! You're welcome :)! Glad I could be of assistance.
27-12-2018 09:04 AM
Last Wednesday I managed to connect to the WiFi. Since then nothing. I removed my sim and back in but it doesn’t work
I contacted customer service and did nothing. A guy said will refresh what ever is needed but I didn’t receive any new password or notification of a reset.
Updated to to the latest OS and using an iPhone 6
Still no luck
01-01-2019 09:23 PM
Hi, I have a Zenfone 5z on Oreo 8.0. Bought 2 weeks ago an ee payg sim, topped it up with 10£ on 31 dec. Yet I still can't connect to EE wifi-auto. I checked and EAP method is on SIM. Any suggestions?
02-01-2019 08:03 AM
Good Morning @Robzzilla.
Welcome to the community.
Are you getting any sort of error message when you're trying to connect?
02-01-2019 09:11 AM
Good morning @Jon_K
It tries to connect over and over again without success, sometimes it says that it's disconnected
02-01-2019 11:56 AM
Thanks for your support and time @Jon_K , I forgot to mention that I have 2 sim cards in my device:
1st ee with data, 2nd is orange in ee roaming with only voice and texts allowed. Might this affect my wifi connection. I will remove the 2nd and try it again in the tube station.
02-01-2019 12:06 PM
It's certainly worth a try @Robzzilla.
Let us know if this works when you manage to give it a try!
03-01-2019 08:55 PM
So I contacted Customer support and they fixed this issue the second day. Now I can connect to EE Wifi without issues
by Carswell19 a week ago