by Sniti11 Investigator
Investigator

Cannot connect to EE WiFi auto

I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service. 

 

Help? 

1 SOLUTION

Accepted Solutions
by Robzzilla Investigator
Investigator
Solution

Re: EE Auto-Wifi will not connect new iphone 6

Hi @Christopher_G they sent me an email with instructions. I had to text 'EEWifi' to 9527 and wait a few minutes to get registered and notified about it

31 REPLIES 31
by Sniti11 Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

Hi Leanne,

 

i am having issues to connect to EE WiFi. I have ask new password from

9527. I tried connecting via virgin media but it’s says contact customer service to register 

by Grand Master
Grand Master

Re: Cannot connect to EE WiFi auto

Hi @Sniti11

 

Are you using an IPhone?

 

If so there is a bug which Apple need to fix before it will work again. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Cannot connect to EE WiFi auto

@Sniti11: There is a problem with a recent iOS update on all iPhone models unable to connect to London Underground WiFi Network. It often manifests itself as asking for a pwd when it shouldn't.

 

Just have to wait for Apple to comeback with a new iOS update!

 

No other solution is available nor there is an estimated date.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Sniti11 Investigator
Investigator

Re: Cannot connect to EE WiFi auto

Thanks 

by Sniti11 Investigator
Investigator

Re: Cannot connect to EE WiFi auto

Thank you 

by Grand Master
Grand Master

Re: Cannot connect to EE WiFi auto

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Good Morning @Sniti11

 

When was the last time you successfully connected?

 

Have you spoke with our customer service team regarding this?

 

Speak soon, Katie  🙂

by Sniti11 Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

Hi Katie, 

 

Last Wednesday I managed to connect to the WiFi. Since then nothing. I removed my sim and back in but it doesn’t work 

I contacted customer service and did nothing. A guy said will refresh what ever is needed but I didn’t receive any new password or notification of a reset. 

 

Updated to to the latest OS and using an iPhone 6

 

Still no luck 

 

Thanks 

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

If you are on the latest software please give our technical support team a call @Sniti11

 

Let me know how you get on,

 

Katie 🙂 

by Robzzilla Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

Hi, I have a Zenfone 5z on Oreo 8.0. Bought 2 weeks ago an ee payg sim, topped it up with 10£ on 31 dec. Yet I still can't connect to EE wifi-auto. I checked and EAP method is on SIM. Any suggestions?

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Good Morning @Robzzilla.

 

Welcome to the community.

 

Are you getting any sort of error message when you're trying to connect?

 

Jon

by Robzzilla Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

Good morning @Jon_K

 

It tries to connect over and over again without success, sometimes it says that it's disconnected

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Thanks @Robzzilla.

 

Are you able to try and forget the network and try connecting again?

 

Jon

by Robzzilla Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

Yes, I've done that many times but with no luck, after a while it states that Authentication failed 😞

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

I see @Robzzilla.

 

I'd recommend contacting our technical support team so they can have a look at your account and make sure everything is set up correctly.

 

Let me know how you get on.

 

Jon

by Robzzilla Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

Thanks for your support and time @Jon_K , I forgot to mention that I have 2 sim cards in my device:

1st ee with data, 2nd is orange in ee roaming with only voice and texts allowed. Might this affect my wifi connection. I will remove the 2nd and try it again in the  tube station. 

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

It's certainly worth a try @Robzzilla.

 

Let us know if this works when you manage to give it a try!

 

Jon

by Robzzilla Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

So I contacted Customer support and they fixed this issue the second day. Now I can connect to EE Wifi without issues

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Brilliant news, @Robzzilla. 🙂

 

Glad you managed to get sorted.

 

Do you know what they did to fix it?

 

Chris

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