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Cannot connect to EE WiFi auto

Sniti11
Investigator
Investigator

I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service. 

 

Help? 

46 REPLIES 46

Hi @Christopher_G they sent me an email with instructions. I had to text 'EEWifi' to 9527 and wait a few minutes to get registered and notified about it

Hello,

 

My EEWiFI auto was working absolutly fine before Xmas - now it doesnt connect at all!!! Can anyone help? Ive text 9527 multiple times to reset my account/ password. But it just wont connect on the tube. I've also tried Virgin Media WiFi but it tells me to contact customer services.

 

Can somebody please help, its driving me crazy 😞

 

Nadia x

@Nadia88: Do you have an iPhone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Hi

 

Yes iphone 8

 

thanks! 

 

Christopher_G
EE Community Support Team

Hi @Nadia88

 

Welcome to the community. 🙂

 

Is your software fully up to date?

 

Tap Settings > General > Software update.

 

Chris

Thanks Chris.

 

Yes i actually updated last night, and it still didnt connect this morning 😞 

 

thanks 

 

Thanks Chris.

 

Yes i actually updated last night, and it still didnt connect this morning 😞 

 

speak soon

 

Christopher_G
EE Community Support Team

Could you please try forgetting the WiFi network and re-setting up by texting EEWifi to 9527, @Nadia88?

 

Chris

Will try that tonight on my way home.

 

Thanks Chris - just to double check text to 9526 instead of 9527? 

Christopher_G
EE Community Support Team

Whoops, 9527 please, @Nadia88. 🙂

 

I'll edit my post.

 

Chris