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26-12-2018 07:22 PM
I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service.
Help?
Solved! See the answer below or view the solution in context.
04-01-2019 08:14 AM
Hi @Christopher_G they sent me an email with instructions. I had to text 'EEWifi' to 9527 and wait a few minutes to get registered and notified about it
26-12-2018 06:36 PM
Hi Leanne,
i am having issues to connect to EE WiFi. I have ask new password from
9527. I tried connecting via virgin media but it’s says contact customer service to register
26-12-2018 07:27 PM
Hi @Sniti11
Are you using an IPhone?
If so there is a bug which Apple need to fix before it will work again.
Thanks
26-12-2018 08:15 PM - edited 26-12-2018 08:27 PM
@Sniti11: There is a problem with a recent iOS update on all iPhone models unable to connect to London Underground WiFi Network. It often manifests itself as asking for a pwd when it shouldn't.
Just have to wait for Apple to comeback with a new iOS update!
No other solution is available nor there is an estimated date.
26-12-2018 08:34 PM
Thanks
26-12-2018 08:35 PM
Thank you
26-12-2018 08:38 PM
Thanks! You're welcome :)! Glad I could be of assistance.
27-12-2018 07:47 AM
Good Morning @Sniti11.
When was the last time you successfully connected?
Have you spoke with our customer service team regarding this?
Speak soon, Katie 🙂
27-12-2018 09:04 AM
Hi Katie,
Last Wednesday I managed to connect to the WiFi. Since then nothing. I removed my sim and back in but it doesn’t work
I contacted customer service and did nothing. A guy said will refresh what ever is needed but I didn’t receive any new password or notification of a reset.
Updated to to the latest OS and using an iPhone 6
Still no luck
Thanks
27-12-2018 09:28 AM
If you are on the latest software please give our technical support team a call @Sniti11.
Let me know how you get on,
Katie 🙂