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by mikesimm Established Contributor
Established Contributor

Can’t cast BT Sport to Apple TV

I have been looking on a thread similar to this discussing the new BT sport casting function. I see that some people are having success casting through Chromecast but my issue is specifically to do with Apple TV so I am starting this thread. 

 

I have texted the SPORT to 150. Had the acknowledgement and can see the casting add-on on my EE app

 

When I watch something on the BT sport app on my phone, I can click on the blue icon and try to cast to my Apple TV. The audio casts but the video does not. 

 

Can anyone share their Apple TV casting experience? 

 

Thanks 

1 SOLUTION

Accepted Solutions
by mikesimm Established Contributor
Established Contributor
Solution

Re: Can’t cast BT Sport to Apple TV

@leanne_T

@James_B

@James_B

@Northerner

 

This has now been fixed although it took a lot of perseverance. Customer services referred me back to Apple who confirmed it was not an Apple fault. I got back to EE and eventually to the BT Sport team. They now have a fix. They sent a form to “2nd level tech” who reissued my BT sport ID

 

2nd level tech phoned me, got me to re register my BT sport account (they sent me a personalised link) -( I checked it wasn’t a fraud ) and everything works perfectly - great picture 

 

fingers crossed and thanks 

44 REPLIES
by Legend
Legend

Re: Can’t cast BT Sport to Apple TV

Hi @mikesimm

 

Please see this guide for Apple TV.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV

Hi @Northerner

 

That’s thoughtful of you to post the guide. Thank you. But I had already followed it, I have the correct account and software / hardware - just that when I try to cast the video does not appear. Just the audio 

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

Hi @mikesimm,

 

Have you checked to see if your Apple TV software is up to date?

 

Thanks

 

James

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV

It is thanks @James_B

 

i actually have two Apple TVs, a 3 and a 4

 

Both are up to date but neither cast video. “Something” happens as on the bottom of the TV screen it has a little box showing the title of what I am watching (so just now  it was Liverpool v Newcastle). I can hear an audio commentary from the TV but the rest of the tv Screen is just the Apple TV menu

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

Thanks for letting me know @mikesimm

 

I'll feed this back to the BT Sport team right away.

 

James

by dannypetit Investigator
Investigator

Re: Can’t cast BT Sport to Apple TV

Hi

 

I'm having exactly the same problem. I've completed the same steps and subscribed for the plugin but I can only get audio.

 

Please can you post a solution? I really want this sorted to watch the start of the premiership season!

 

Thanks

 

Dan

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV

Hi @dannypetit

I spoke to EE today who said they are aware there is a problem and are working on it. The tech promised to phone me on Saturday with an update. I will post it here if there is anything of interest 

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV

Hi @James_B

 

I posted in this thread to say that EE tell me they are aware of the issue. Are you able to find anything out and post it here. It seems odd to launch this at the start of the season without proper testing - not a dig at you just an observation 

thanks 

by dannypetit Investigator
Investigator

Re: Can’t cast BT Sport to Apple TV

Cheers, thanks for letting me know. I’ll keep an eye on this forum.

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

Hi @mikesimm and @dannypetit,

 

Are you both able to cast from other apps to your Apple TV successfully?

 

Thanks

 

James

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV


@James_B wrote:

Hi @mikesimm and @dannypetit,

 

Are you both able to cast from other apps to your Apple TV successfully?

 

Hi @James_B

 

Yes I can cast perfectly from other apps (such as YouTube) to Apple TV


 

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV


@James_B wrote:

Thanks @mikesimm Smiley Happy

 

James


You hearing anything on this @James_B ?

 

Thanks for taking an interest

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

Hi @mikesimm,

 

I've fed this back to the BT Sport team and I'll let you know if I hear anything.

 

Thanks

 

James

by dannypetit Investigator
Investigator

Re: Can’t cast BT Sport to Apple TV

Yes, I can cast fine from YouTube etc

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

Hi @mikesimm and @dannypetit,

 

Please can you follow the trouble shooting tips on this Apple support article and let me know if it resolves the no video issue?

 

Thanks

 

James

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV


@James_B wrote:

Hi @mikesimm and @dannypetit,

 

Please can you follow the trouble shooting tips on this Apple support article and let me know if it resolves the no video issue?

 

Thanks

 

James


Hi @James_B

On Friday your helpline asked me to speak to Apple for advice which I did

 

They took me through a load of diagnostics and one of them was this list

 

We tried different formats, different hdmi cables , different phones, different software but all no good and no video

by mikesimm Established Contributor
Established Contributor

Re: Can’t cast BT Sport to Apple TV


@James_B wrote:

Hi @mikesimm and @dannypetit,

 

Please can you follow the trouble shooting tips on this Apple support article and let me know if it resolves the no video issue?

 

Thanks

 

James


 

If I haven’t already said , I can cast fine with other apps - just not BT sport through EE

 

I notice a few people suggest removing the add on then putting it back again. Any thoughts on this ?

by
EE Community Support Team

Re: Can’t cast BT Sport to Apple TV

Hi @mikesimm

 

Thanks for trying for us and coming back to let us know.

 

I will let the team know this hasn't worked for you.

 

Thanks, Leanne.

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