by Fin5890
Visitor

Can I keep my add ons with an upgrade

I'm currently on a 12 month sun only contract and want to upgrade. But do I keep my add ons( free data and reduced monthly cost) if I upgrade to a different contract?

2 REPLIES 2
by Grand Master
Grand Master

Re: Can I keep my add ons with an upgrade

Hi @Fin5890 

 

It depends. If those add-ons were only specific to that tariff at the time, then no you will lose them when you change tariff. 

 

If those add-ons are as a result of owning other EE services such as broadband, then it's likely you will keep them when you change tariff.

 

Thanks




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by
EE Community Support Team

Re: Can I keep my add ons with an upgrade

Hi @Fin5890

 

Welcome to the community. 🙂

 

As @Northerner indicated, it depends which add-ons and discounts they are.

 

Have a chat with our Mobile Care team. They have access to your account and will be able to confirm 100%. 

 

Chris

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