10-08-2018 08:59 PM
Adding the bt sport casting to my account 5 days ago, still not working. App is fine, chrome cast is fine, you tube and i player cast fine. But if I try to cast bt sports just says I haven't enabled casting, even through casting is on when logged into my ee. Spoken with 2 different staff via customer services, texted 150 4 times now. Still nothing
11-08-2018 07:16 AM
If you are using Android close the app down then go into settings - apps/apps management find the app and clear the cache/date, You might need to log into the app again.
I'm also not sure if you can cast in HD, so try the SD cast.
Does this help?
11-08-2018 01:29 PM
BT Sport app will also not cast to my Google Chromecast from my iphone! Need a fix asap
11-08-2018 01:44 PM
Yes, I have done that, it replied telling me that i am paying £5 and my free casting will expire in November etc. Also tried uninstalling and reinstalling the bt app
11-08-2018 03:27 PM
i am having same issues too. With chromecast.
I’ve text 150 which just confirms its activated until November. Account in ee app says it’s been added as an add on.
11-08-2018 03:48 PM
Hi Christopher_G i am having the same issue, the add on is activated on my account as i chekced and it still won't cast for me. will you be able to help me? thanks
15-09-2018 09:25 AM
Hi did you get this sorted? Having same problem and it’s driving me crazy!!!
16-09-2018 07:18 AM
Had the same problem yesterday, signed up for BT Sport on EE with casting via the 150 text service. Worked fine on the BT App but when casting it via Apple TV nothing worked & as soon the game started the casting icon completely disappeared. After being on live help for over half an hr to EE they said it was an Apple issue *COUGH* had Apple reset my Apple TV and they confirmed it’s definitely an EE/BT issue. What a waste of time, has anyone actually got this to work yet??
16-09-2018 09:58 AM
Have you reported this issue with our guys in technical Support?
Our live chat teams are here to help until 11pm if you would prefer this contact method.
They will be able to ensure everything is set up as it should be via your account.
Let me know how you get on
16-09-2018 05:59 PM
I simply gave up in the end, cancelled the BTSport App and will gladly switch to another provider when my contract is up in a few weeks. Got tired of the same old fixes that never worked. 30 quid Chromecast now gathering dust.
22-09-2018 07:28 PM
Hi I have the same issue.
every time I try to cast to my tv via google chromecast, it says that I need text 150 etc but I have already done this and bt sport works fine on the app just doesn’t cast.
is there a way to fix? Thanks
23-09-2018 08:28 AM
23-09-2018 12:35 PM
by Carswell19 a week ago