by clachr14
Explorer

BT sport not registering

I text sport to 150, get and error, try and register on the app error, code 5f770649-f1b5-4210-b557-9d33d38084ee. It says its your fault. I get a message saying my free trial is expiring, so you say you get a free trial and it does not work. Great free trial. 

3 REPLIES 3
Highlighted
by
EE Community Support Team

Re: BT sport not registering

Hello there @clachr14

 

Thanks for coming to the community.

 

When did you text 150 to set up the offer?

 

Do you have a BT ID already?

 

Leanne 🙂

by clachr14
Explorer

Re: BT sport not registering

I had to follow the link in my own browser, as when I texted sport to 150 it gave an error. Tried to call there is no option for bt add on. And on the app always an error. So I sorted out the bt id finally. Then when it said inclusive, it was not. So used 2.5gb of data on the bt app, without knowing. I will not be using this service again. Or I actually cant because i will not have data for the month. 

by
EE Community Support Team

Re: BT sport not registering

Hi @clachr14,

 

Please get in touch with Customer Care so we can make sure your BT Sport trial has been activated correctly.

 

Thanks

 

James

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