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by bullet2059 Investigator
Investigator

BT sport app, cast to TV add-on not working. Using Chromecast

Hi, I have upgraded to the bt sport cast to TV add-on. The app itself works fine, and so does my Chromecast. However, I keep getting an error that says ee customers cannot cast to TV. I have contacted EE already and they said to restart my phone after sending some new settings. This has not fixed the issue. STILL can't cast to TV. Please help!!! 

216 REPLIES
by bullet2059 Investigator
Investigator

Re: Now you can watch the BT Sport app on your TV

Please help. I've upgraded to the add on to cast to TV (and had confirmed by ee) but the app still says ee customers cannot cast to TV. I have latest BT sport app. Chromecast works for other apps, and bt app works fine on phone. Cannot cast. Help help help please!

by bullet2059 Investigator
Investigator

Re: Now you can watch the BT Sport app on your TV

Screenshot_20180728-115717.pngShowing BT sport casting add on

 

Screenshot_20180728-115154.pngError I get when I cast

 

 

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi @bullet2059,

 

Thanks for joining the EE Community.

 

I'm sorry to hear you are having problems casting.

 

Have you let technical support know that the settings update didn't fix the issue?

 

James

by Grand Master
Grand Master

Re: BT sport app, cast to TV add-on not working. Using Chromecast

@James_B  It doesn’t work for me on Apple TV also.  Smiley Sad

by bullet2059 Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Yeah been through to live chat and they have said they have received a few complaints about it not working. As long as it's sorted by the time premier league is back then I'll be happy

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

@bullet2059 - Do you know if the chat team raised a fault ticket for you?

 

@Chris_B - Would you mind getting in touch with the technical team when you have a minute so they can take a look at your account?

 

Thanks

 

James

 

 

by bullet2059 Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

No fault ticket given. They said they are looking into it and should hopefully be sorted soon. Fingers crossed!!!
by
EE Employee

Re: BT sport app, cast to TV add-on not working. Using Chromecast

@Chris_B, Did you manage to raise this at all?

 

Did they give you a ticket?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: BT sport app, cast to TV add-on not working. Using Chromecast

@Lee_H  I’ll call them now...  I’ll be back. 

by
EE Employee

Re: BT sport app, cast to TV add-on not working. Using Chromecast

by Grand Master
Grand Master

Re: BT sport app, cast to TV add-on not working. Using Chromecast

@Lee_H  The TV app doesn't display the BT sport app so you can not stream as mentioned HERE on how to do this.   I've been told by tech to call Apple ????.  All the apps that are accessible via the TV app I have downloaded on my Apple TV but there is no BT sport app for the Apple TV so its not available via the TV app on the phone.  and you can not stream via the BT sport app as only the sound is streamed to to Apple TV.    there probably needs to be updates for the TV app and probably the BT app.   

by
EE Employee

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi @Chris_B,

 

That is very strange, I'm trying to find out who we can report this to Smiley Happy

 

Cheers

 

Lee

by Tammytastic69 Contributor
Contributor

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Same for me - spent 15 mins on live chat with someone who said it was the first time they’d heard of this. I’ll be asking for my trial to be reset if it’s not working bubthe weekend 

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Good Morning Everyone.

 

I have sent you all a private message for some further information.

 

Hope to hear back from you soon Smiley Happy

 

Leanne.

by ncfcdave Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi. 

I have been have same problem with chromcast. As an existing bt sport user I added the 3 month cast trial by sending a text to 150 I completed this and received text saying all was complete. But as other users have said as soon as I try to cast the message that ee customers can't cast pops up. Is this an issue with everyone or just isolated to certain people?

 

Thanks

by Grand Master
Grand Master

Re: BT sport app, cast to TV add-on not working. Using Chromecast

I can confirm it now works via Apple TV.  

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Morning @ncfcdave

 

I have sent you a private message on here,  for some further information.

 

Hope to hear back from you soon Smiley Happy

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi @bullet2059 @ncfcdave @Tammytastic69,

 

Just checking in to see if anyone is still having issues with casting?

 

Thanks

 

James

by ncfcdave Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi

 

Iam still unable to cast. The only thing that has changed is the message which now informs me that I have not enabled cast on my account. I do not understand why this is the case as I have had confirmation text and also when checking my ee says that casting is on my account

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