by Alcocky
Explorer

BT app not activated

I have the BT Sport app added on with my package however have never received any activation email. When going to open the app, it says my account needs to be activated but when following the link provided I'm met with an error code. 

 

Is there any way to overcome this? 

Thanks

3 REPLIES 3
by Grand Master
Grand Master

Re: BT app not activated

by Alcocky
Explorer

Re: BT app not activated

Hey Chris, I have done but unfortunately when adding my number and post code I get an error code - NCE-005.

 

I haven't just recently had a new package either, this is from months ago unfortunately. 

by
EE Community Support Team

Re: BT app not activated

Hi @Alcocky,

 

Welcome to the EE Community.

 

That error message means your BT ID hasn't finished linking to your BT Sport service.

 

Please allow 24 hours before trying again.

 

Find out more in How do I fix BT Sport error codes?

 

Thanks

 

James

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