Highlighted
by
Investigator

Apple music won't verify

I texted 150 and got a link to verify Apple Music but every time I follow the link it doesn't verify. I have even clicked on a button saying 'Joined through EE' but still nothing has happened. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution
Accepted by Karen_C (EE Employee)
‎19-04-2017 06:19 PM

Re: Apple music won't verify

Hi @avknight_

 

I would recommend giving customer services a quick call to see if the apple music offer has been placed onto your account correctly.

 

Many thanks,

 

Lee

13 REPLIES
by
EE Community Support Team

Re: Apple music won't verify

Hi and welcome to the Community @avknight

 

So I can try and assist, please may I know if your correct number is displayed within the device?

 

iPhone - Settings>Phone>My Number

Android - settings>about phone>status>SIM status

 

Many thanks,

 

Lee

by
Investigator

Re: Apple music won't verify

Yes, it is

by
EE Community Support Team

Re: Apple music won't verify

Hi @avknight_

 

Thank you for your reply, are you sending the text within 30days of signing up to a contract/upgrade.

 

Do you have Apple music already as a chargeable service?

 

 

Many thanks,

 

 

Lee

by
Investigator

Re: Apple music won't verify

Yes I am very new to EE but I have never signed up for apple music before

by
EE Community Support Team
Solution
Accepted by Karen_C (EE Employee)
‎19-04-2017 06:19 PM

Re: Apple music won't verify

Hi @avknight_

 

I would recommend giving customer services a quick call to see if the apple music offer has been placed onto your account correctly.

 

Many thanks,

 

Lee

by
Investigator

Re: Apple music won't verify

I've got the text from EE, click on the link then I get the error message saying You don't have an Apple Music memebership with EE. The add on is showing on my account, but I can't activate it. 

by
EE Community Support Team

Re: Apple music won't verify

Hi @Amandal74

 

Did you sign up by texting MUSIC to 150?

 

Have you recieved any further text instructions if you have?

 

Thanks

 

Richard

 

Smiley Happy

 

 

by
Investigator

Re: Apple music won't verify

signed up with 150 music and received a text with a link. I followed the link and got the error message about not having a membership 

 

by
EE Community Support Team

Re: Apple music won't verify

Hi @Amandal74,

 

What type of phone are you using?

 

Have you recently changed or transferred a mobile number?

 

Does the correct phone number show in your phone's settings?

 

Thanks

 

James

by
Investigator

Re: Apple music won't verify

Hi James

I'm using an iPhone 7, I've been with EE since October last year so my number isn't new and yes, the correct number is showing in my settings. 
Thanks
Amanda

by
EE Community Support Team

Re: Apple music won't verify

Hi @Amandal74,

 

Have you had a free trial of Apple Music before?

 

Have you tried following the link again today?

 

Thanks

 

James

by
Investigator

Re: Apple music won't verify

I've tried the link again and the same thing is happening. I have never had an Apple Music trial before. 

 

Amanda

by
EE Community Support Team

Re: Apple music won't verify

Hi @Amandal74,

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

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