by Mouldyboots Contributor
Contributor

Apple music offer isn't working when app verify my phone number

Ok I've got the apple music add-on, but when I go into the app for apple to verify my number the verification fails. In settings my phone number shows correctly albeit orefixed with 0044-.

 

Any ideas?

7 REPLIES 7
by
EE Community Support Team

Re: Apple music offer isn't working when app verify my phone number

Hi @Mouldyboots,

 

Welcome to the EE Community.

 

Could you have just set up the streaming data offer?

 

Did you text MUSIC to 150?

 

Apple Music help and support pages >

 

Thanks

 

James

by Mouldyboots Contributor
Contributor

Re: Apple music offer isn't working when app verify my phone number

Texted music to 150.

Received the link via text to download apple music.

Apple music visible on my add-ons.

Go into app, apple check says I'm not elegible for free 6 months from ee (I'm guessing it's checking my phone number?)

Then offers me apple 3 month instead.

by Mouldyboots Contributor
Contributor

Re: Apple music offer isn't working when app verify my phone number

Hi

 

I Texted music to 150.

Received the link via text to download apple music.

Apple music visible on my add-ons.

Go into app, apple check says I'm not elegible for free 6 months from ee (I'm guessing it's checking my phone number?)

Then offers me apple 3 month instead.

 

Thanks

by Mouldyboots Contributor
Contributor

Re: Apple music offer isn't working when app verify my phone number

"You don't have an apple music membership with EE."

by
EE Community Support Team

Re: Apple music offer isn't working when app verify my phone number

Hi @Mouldyboots,

 

Have you had an Apple Music trial before?

 

Thanks

 

James

 

 

by Mouldyboots Contributor
Contributor

Re: Apple music offer isn't working when app verify my phone number

No, I've never had one.

by
EE Community Support Team

Re: Apple music offer isn't working when app verify my phone number

Hi @Mouldyboots,

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

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