by stoneystone69
Visitor

Apple Music

So I clicked on the add on . On the EE app I didn’t work but said it was there when I went on the Apple Music it said I didn’t have a subscription , later in the day I’ve spoke to someone from Apple who said text “150”and say “Music” then “yes” so I did that And it worked I went on my add on then I had two so I wasn’t sure what one it was so I canceled both and now I have no Apple Music 😂 what a joke I need some help 

2 REPLIES 2
by Grand Master
Grand Master

Re: Apple Music

@stoneystone69  To activate the Apple Music add-on although it is on your account is not activated until you text music to 150 but now you’ve cancelled it it’s not available any more to you.   You could try call customer services to see if they can re add it to your account. 

by
EE Community Support Team

Re: Apple Music

Hi there @stoneystone69

 

Welcome to the community.

 

If you get in touch with our customer service team they will be able to get this looked into and help you get this sorted.

 

Alternatively, you can use the online chat option which is at the bottom of this page

 

Thanks, Leanne 🙂

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