by stuarttunstall Established Contributor
Established Contributor

Apple Music

Hi

 

My free 6 months Apple Music finished today, and although it worked perfect last night it is now saying I do not have a valid EE subscription  even though I have not cancelled the service after I recived the text today telling me my free trial had ended and I would be charged. ...

 

Why gas it stopped and how do I get it working again ?

 

In My EE it shows the subscription rate..

 

Stuart

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Apple Music

HI, 

@stuarttunstall

Yes that should be countie after six months. As it mentioned here Billing

As this is public forum and no one have account excess you need to call customer service on 150 from ee or any other provider to 07953 966 250, 

Or you can do live chat opening Get in Touch -page underneath +EE. 

Many Thanks 

by
EE Employee

Re: Apple Music

Hi @stuarttunstall and welcome back to the community.

 

This is unusual, have you tried logging out of your Apple ID and logging back in to see if this helps?

 

Many thanks,

 

Lee

by stuarttunstall Established Contributor
Established Contributor

Re: Apple Music

Hi

 

Thanks for the replies...

 

I spent about 20 mins chatting this morning with tech support... they could see all was in order subscription wise.. 

 

They refreshed the SIM... no joy

We reinstalled the app.. no joy

 

He the escalated the problem....

 

I recived another text saying my subscription had been activated and to turn off/on the handset... 

 

This seemed to have worked so no idea what went wrong.. lol think it confused him... lol

 

Only thing I have noted is that in My EE showed the free add on and the subscribed add on. ... after reactivation the free add on has kow gone...

 

So it may have been a conflict between the now expired free 6 months and the subscribed...

 

He did say he now knows how to rectify this if anyone else gas the issue.. 

 

Apple music now back and happy

 

Stuart

by
EE Employee

Re: Apple Music

Brilliant @stuarttunstall

 

I love my apple music, unfortunately it's all Rave music. 🙂 

 

Many thanks,

 

Lee

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