by kianahid
Visitor

Apple Music

I got charged for Apple Music when I had opted out before my free trial with EE had ended. How do I get my money back? 

2 REPLIES 2
by Profile closed
Not applicable

Re: Apple Music

Hello @kianahid where is the charge showing? If it is on your EE bill then customer service/Live Chat have access to accounts and can look in to this for you. If your card has been charged by Apple you will need to contact them for refund queries. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat

by
EE Community Support Team

Re: Apple Music

Hi @kianahid

 

Thanks for joining community 🙂

 

How did you cancel it?

 

Did you give sufficient notice?

 

Here is our Apple Music - How to cancel help and support information.

 

You'll benefit from Apple Music on EE free for six months. 

 

Towards the end of your offer period we’ll send you a message telling you when it will end and reminding you how to cancel your offer. 

 

At the end of your free six months we'll advise you that you're now paying for the service through EE. 

 

You can cancel Apple Music on EE in two ways: 

 

  • by texting STOP MUSIC to 150
  • by calling Customer Services on 150.

If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be cancelled and removed immediately.

 

If you've cancelled during your free period and later decide you would like to take Apple Music on EE again, you'll have to choose the chargeable add-on at £9.99 per month.

 

You can choose the chargeable add-on by texting MUSIC to 150 and then following the on-screen instructions.

 

If you text STOP MUSIC to 150 after moving to £9.99 per month, Apple Music on EE will be removed from your next bill date.

 

You can continue using Apple Music for the period you have already paid for. We’ll then contact you again once the service has been removed.

 

If you have any further queries, then please get in touch with customer services.

 

Thanks

 

Richard

 

🙂

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