by WMWPOGROCKS
Visitor

Apple Music request keeps telling me I don't have a contract when I do

I've tried texting the number to access the fre 6 months of apple music but I keep being told I do not have a contract even when I do, is there a way I can rectify this?

2 REPLIES 2
by Grand Master
Grand Master

Re: Apple Music request keeps telling me I don't have a contract when I do

@WMWPOGROCKS   You will need to speak with customer services so they can check that your account is set up correctly.  

by
EE Employee

Re: Apple Music request keeps telling me I don't have a contract when I do

Hi and welcome to the Community @WMWPOGROCKS

 

Just so I can try and assist, please may I know the following:

 

  • Is this an upgrade or new connection?
  • What type of handset are you using?
  • Is the correct number showing in settings?

Many thanks,

 

Lee

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