by nayg
Explorer

Apple Music not working...ported to EE issue?

Hi, i'm not seeing the ee free 6 months links on Apple Music when i click on the URL sent via the 150 text. Is this because i ported my number to EE when i joined and so my device is not being recognised? I've definitely got the apple music add-on applied to my account. Thanks

4 REPLIES 4
by Grand Master
Grand Master

Re: Apple Music not working...ported to EE issue?

@nayg  It’s nothing about the device.   Is your number showing correctly on the device?   What device is it ? 

by
EE Community Support Team

Re: Apple Music not working...ported to EE issue?

Good Morning @nayg

 

Welcome to the community.

 

Can you check the number is correct as @Chris_B has suggested as below:

  • iPhone – Settings>Phone>My Number
  • Android – Settings> About Phone>My Phone Number

Let us know if this is correct and if not what device you are using.

 

Thanks, Leanne.

by nayg
Explorer

Re: Apple Music not working...ported to EE issue?

Hi, no the number isn't correct. The phone is android, a huwawei p9 lite.

Thanks,

Naomi

.
by
EE Community Support Team

Re: Apple Music not working...ported to EE issue?

Thanks for coming back to me @nayg.

 

In this case can you turn your phone off and on, then check the number again.

 

If this is still incorrect please give us a call and we will get this sorted for you.

 

If you call us on 150 from your EE phone or 07953 966 250 from any other phone.

 

Let me know how you get on 🙂

 

Thanks, Leanne.

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