by Ajcooper
Explorer

Apple Music free trial charged me when cancelled

My Apple Music free trial was due to end on 19th January, I cancelled it today before the end so I wouldn’t start paying for it. However I have been charged £8.32 for cancelling it! Why is this, nowhere did it say I would have to pay to cancel it

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Apple Music free trial charged me when cancelled

Hello @Ajcooper only customer service have access to accounts to query why you have been charged for the Apple Music add on when you canceled it within the free trial period:

 

http://ee.co.uk/help/get-in-touch

 

Both customer service and Live Chat will be open from 8am.

 

🙂

by Ajcooper
Explorer

Re: Apple Music free trial charged me when cancelled

Thanks

by Ace Contributor
Ace Contributor

Re: Apple Music free trial charged me when cancelled

You are welcome. The community is here anytime if there is anything else you would like to know.

 

🙂

by Sjz2915
Visitor

Re: Apple Music free trial charged me when cancelled

This has happened to me today too! ...not happy 😡 I cancelled before the free trial had finished. I’ll be phoning tomorrow! 

by
EE Community Support Team

Re: Apple Music free trial charged me when cancelled

Hello there @Ajcooper @Sjz2915

 

Thank you both for coming here.

 

If you get in touch with our customer service team they will help you with this charge.

 

Thanks, Leanne 🙂

by HayleyY
Explorer

Re: Apple Music free trial charged me when cancelled

I've just cancelled mine . This better not happen to me too. 

by
EE Employee

Re: Apple Music free trial charged me when cancelled

Hi @HayleyY and welcome to the community.

 

If you have been charged please do give customer services a call to have this looked into for you.

 

Many thanks,

 

Lee

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