by Shellsta85
Visitor

Apple Music charging me

Signed up to free Apple Music for 6 month as offered by text from EE. Apple taking 9.99 out of my bank each month still! Tried to check on my EE app and accidentally added it at 8.45 a month! I have thevtrxt saying it’s free and applied to my account! 

1 SOLUTION

Accepted Solutions
by
EE Community Team
Solution

Re: Apple Music charging me

Hi @Shellsta85,

 

Welcome to the community 🙂

 

If you give your customer service team a call they will be able to check your account and ensure you only have the free subscription via EE.

 

Apple will be able to stop your subscription charge for the 2nd subscription you have.

 

Let me know how you get on 🙂

 

Alex

 

 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Apple Music charging me

@Shellsta85 You need to cancel your chargeable subscription with Apple.

 

Sounds like you have signed up to both.

by
EE Community Team
Solution

Re: Apple Music charging me

Hi @Shellsta85,

 

Welcome to the community 🙂

 

If you give your customer service team a call they will be able to check your account and ensure you only have the free subscription via EE.

 

Apple will be able to stop your subscription charge for the 2nd subscription you have.

 

Let me know how you get on 🙂

 

Alex

 

 

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