26-09-2017 09:44 PM
Hi, I’m trying to activate the 6 months free Apple Music. Whenever I text ‘Music’ to 150 I receive the text to say I’m just a few steps away from activating etc.
However whenever I reply ‘Yes’ as requested, I receive the following text;
’Sorry, something went wrong. Please try a little later, or call 150 free from your EE phone if you’ve already tried before’
I’ve been trying this for a few days now, have contacted 150 and they weren’t much help! Anyone any ideas?
27-09-2017 08:51 AM
Welcome to the community. 🙂
Have you ever taken advantage of an EE Apple Music offer before?
Do you have an active Apple Music subscription with Apple directly?
Also, this offer is available to pay monthly phone, 30 day and 12 month SIM only customers as well as Shared plan customers.
Are you on one of those plans?
Look forward to hearing from you.
27-09-2017 03:53 PM
27-09-2017 04:28 PM - edited 27-09-2017 04:52 PM
Thanks for confirming, @Ronan91.
If you have ported your number, please check that the correct mobile number is showing in your settings:-
Check that the correct mobile number is showing on your phone:
Let me know if that is what has caused this.