by Ronan91 Investigator
Investigator

Apple Music Trial Not Working

Hi, I’m trying to activate the 6 months free Apple Music. Whenever I text ‘Music’ to 150 I receive the text to say I’m just a few steps away from activating etc.

 

However whenever I reply ‘Yes’ as requested, I receive the following text;

 

’Sorry, something went wrong. Please try a little later, or call 150 free from your EE phone if you’ve already tried before’

 

I’ve been trying this for a few days now, have contacted 150 and they weren’t much help! Anyone any ideas?

 

Thanks!

5 REPLIES 5
by
EE Community Support Team

Re: Apple Music Trial Not Working

Hi @Ronan91

 

Welcome to the community. 🙂

 

Have you ever taken advantage of an EE Apple Music offer before?

 

Do you have an active Apple Music subscription with Apple directly?

 

Also, this offer is available to pay monthly phone, 30 day and 12 month SIM only customers as well as Shared plan customers.

 

Are you on one of those plans?

 

Look forward to hearing from you.

 

Chris

by Ronan91 Investigator
Investigator

Re: Apple Music Trial Not Working

Hi Chris!

Thanks for getting back to me, I’ve never had an EE Apple Music offer before no.

Currently don’t have a subscription with Apple Music directly.

I’ve only joined EE this week, and yes I’m on a contract basis.

Sent from my iPhone
by
EE Community Support Team

Re: Apple Music Trial Not Working

Thanks for confirming, @Ronan91.

 

If you have ported your number, please check that the correct mobile number is showing in your settings:-

 

Check that the correct mobile number is showing on your phone:

 

  • iPhone – Tap Settings >>> Phone >>> My Number
  • Android – Tap Settings >>> About Phone >>> My Phone Number

 

Let me know if that is what has caused this.

 

Chris

 

by Ronan91 Investigator
Investigator

Re: Apple Music Trial Not Working

My phone number is correct, I haven’t ported over.

Sent from my iPhone
by
EE Community Support Team

Re: Apple Music Trial Not Working

Thanks for checking, @Ronan91.

 

I'm stumped.

 

I recommend having a chat with our support team. They should be able to sort this out for you.

 

Let me know how you get on.

 

Chris

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