by MoSi
Explorer

Apple Music 6 month free add on reduced once I upgraded

I started the 6 month Apple Music add on in November 2019 so would run till April 2020, i then upgraded my Sim only deal to a new sim only deal in December and the free period for the add on has changed to tomorrow’s date?? Anyone else had this issue? 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Apple Music 6 month free add on reduced once I upgraded

Hi @MoSi 

 

Welcome to the EE Community,

 

I would recommend contacting customer services on 150 so they can rectify the issue for you.

 

Thanks,

 

David.

View solution in original post

5 REPLIES 5
by Ace Contributor
Ace Contributor
Solution

Re: Apple Music 6 month free add on reduced once I upgraded

Hi @MoSi 

 

Welcome to the EE Community,

 

I would recommend contacting customer services on 150 so they can rectify the issue for you.

 

Thanks,

 

David.

View solution in original post

by
EE Community Support Team

Re: Apple Music 6 month free add on reduced once I upgraded

Hi @MoSi.

 

Thanks for coming here 🙂

 

As @David has mentioned, our Customer Care team will be able to help you with this as they have access to your account.

 

Let us know how you get on.

 

Jon

by Ace Contributor
Ace Contributor

Re: Apple Music 6 month free add on reduced once I upgraded

@MoSi  did they sort it out for you ?

Highlighted
by MoSi
Explorer

Re: Apple Music 6 month free add on reduced once I upgraded

Thanks all rectified, was a timing issue, resolves itself the following day.

Was just a little impatient 😀

by
EE Community Support Team

Re: Apple Music 6 month free add on reduced once I upgraded

Glad this is all sorted @MoSi 🙂

 

Have a lovely night!

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