by 1717sarah

Amazon prime query

Does anyone know how to set up amazon video prime account as my email address is linked to an amazon prime account that I've cancelled.


I sent text to 150 and the message I got back was "You're payin £5.99 a month for Amazon Prime Video.  To cancel text STOP PRIME VIDEO to 150"



by Grand Master
Grand Master

Re: Amazon prime query

Hi @1717sarah 


Can you not use another email account?



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by 1717sarah

Re: Amazon prime query

I could set one up but would rather not

EE Community Support Team

Re: Amazon prime query

Hi @1717sarah,


Welcome to the EE Community. 🙂


It sounds like your Prime Video account is still showing as active.


When did you cancel it?





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