by DMorris88 Investigator
Investigator

Amazon Prime Video not working on Virgin Media

Have the Amazon Prime Video swappable however when trying to play any video through the Virgin TV app I just get a 'Something Went Wrong' error. Went to Amazon site as instructed in the error message however they've said to contact the third party who I get the service from (EE). Any ideas? Thanks.

1 SOLUTION

Accepted Solutions
by DMorris88 Investigator
Investigator
Solution

Re: Amazon Prime Video not working on Virgin Media

After much back and forth Amazon have admitted they put my territory to the US. All fixed now! Thanks for your help.

View solution in original post

9 REPLIES 9
by Grand Master
Grand Master

Re: Amazon Prime Video not working on Virgin Media

@DMorris88   Download the Amazon  prime app to your device and login to your prime account that way to watch on your device.  I wouldn’t be surprised if somehow it’s blocked that way. 

by
EE Community Support Team

Re: Amazon Prime Video not working on Virgin Media

Hi @DMorris88

 

Welcome to the community. 🙂

 

Does it work OK through the normal Prime Video app?


Chris

by AaronGbutt
New Member

Re: Amazon Prime Video not working on Virgin Media

You need to Chang your video output on virgin to 1080p

by DMorris88 Investigator
Investigator

Re: Amazon Prime Video not working on Virgin Media

It does indeed. However I've noticed today that I cant access any of the live Premier League games. It only gives me the option to watch NBA and NFL. I've attached screenshot of what I see. It looks like I have been given the US version? Guessing it may be something to do with the Virgin Media app error? Also on the mobile app it says some programs arent available in my country but surely they wouldn't be available for me to view in the first place?

 

Screenshot_20191203-201307_Prime Video.jpg

 

by DMorris88 Investigator
Investigator

Re: Amazon Prime Video not working on Virgin Media

Doesnt look like my screenshot worked 😞 

by Ace Contributor
Ace Contributor

Re: Amazon Prime Video not working on Virgin Media

@DMorris88  Images need to be approved, it should show up soon.

by DMorris88 Investigator
Investigator

Re: Amazon Prime Video not working on Virgin Media

Just a follow up to this. Found my original welcome email from Amazon after choosing the swappable. There is a hyperlink in the email titled 'start watching here' that when I click on it takes me to a page that says go to the UK site. When I login to the UK site it says I dont have prime video!

Screenshot_20191203-211045_Gmail.jpg

Screenshot_20191203-211143_Samsung Internet.jpg

 

by
EE Community Support Team

Re: Amazon Prime Video not working on Virgin Media

Good Morning @DMorris88.

 

Thanks for providing the above screenshot. 

 

Please can you confirm if you set Amazon Prime up direct with EE?

 

Speak soon, 

 

Katie 🙂

by DMorris88 Investigator
Investigator
Solution

Re: Amazon Prime Video not working on Virgin Media

After much back and forth Amazon have admitted they put my territory to the US. All fixed now! Thanks for your help.

View solution in original post

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