by MartinHopson1
Explorer

Add to plan accessories existing account cancelled?

When I tried to look at the add to plan accessories I got an error message to say that my account was cancelled and that I had to be an existing customer to see the benifits.  As I only took out my mobile last year on a two year contract I am very much an existing customer still and so am looking to see if this is a common problem or fault with the ee website.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Add to plan accessories existing account cancelled?

Good Morning @MartinHopson1

 

Thanks for coming to the community.

 

If you give us a call on 150 we will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Add to plan accessories existing account cancelled?

Good Morning @MartinHopson1

 

Thanks for coming to the community.

 

If you give us a call on 150 we will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

by MartinHopson1
Explorer

Re: Add to plan accessories existing account cancelled?

Thanks Leanne.

I called ee customer service and they got it sorted out for me  Appears that I had an old pay as you go sim registered on my account from a number of years ago. Because this has expired it was not letting me progress on the app or website. Once removed all was sorted out.

Thanks again, 

Martin

by
EE Community Support Team

Re: Add to plan accessories existing account cancelled?

Thanks for coming back to let us know, @MartinHopson1

 

Feel free to come back to the community any time. 🙂

 

Chris

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