10-04-2019 11:08 PM
I've just found out that Apple has been charging me £9.98 per month for Apple Music, after cancelling by text in January 2018. I have a screenshot of the text message(s) with cancellation request, reply from EE on how to cancel, and my instruction to cancel. That's 15 months of unwarranted charges by EE/Apple totalling £149.70!
10-04-2019 11:31 PM
Welcome to the EE Community,
unfortunately there is no account access here on the Community for further assistance please call 150 from your EE phone or freephone 0800 956 6000 opt 2 opt 4 from a landline.
10-04-2019 11:35 PM
I assumed I will need to call 150, and I will do tomorrow, thank you.
I wanted to post on here though to see if anybody else within the community has had similar issues, and whether it is a common problem, and I welcome any replies from other members,