by Badabing500
Explorer

15 months of Apple charges after cancelling services!

I've just found out that Apple has been charging me £9.98 per month for Apple Music, after cancelling by text in January 2018. I have a screenshot of the text message(s) with cancellation request, reply from EE on how to cancel, and my instruction to cancel. That's 15 months of unwarranted charges by EE/Apple totalling £149.70!

2 REPLIES 2
Highlighted
by Ace Contributor
Ace Contributor

Re: 15 months of Apple charges after cancelling services!

Hi @Badabing500 

 

Good Evening,  

 

Welcome to the EE Community,

 

unfortunately there is no account access here on the Community for further assistance please call 150 from your EE phone or freephone 0800 956 6000 opt 2 opt 4 from a landline.

 

Thanks

 

David.

by Badabing500
Explorer

Re: 15 months of Apple charges after cancelling services!

Thanks David,

 

I assumed I will need to call 150, and I will do tomorrow, thank you.

 

I wanted to post on here though to see if anybody else within the community has had similar issues, and whether it is a common problem, and I welcome any replies from other members,

 

Thanks

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