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by Investigator
Investigator

How come I can't get 5G on my sim?

https://community.ee.co.uk/t5/5G/Do-I-need-a-new-5G-sim-for-a-5G-phone/td-p/77592 Hi, I was wondering why I can't get 5g on my EE max plan. I got the sim last yr but on one of your fourm posts you said that you only need a new sim if you need to change the size.  I have a Samsung Galaxy S20 Ultra 5G. 

1 SOLUTION

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by Grand Master
Grand Master
Solution

Re: How come I can't get 5G on my sim?

Hi @Kay_west 

 

You need a 5G tariff to receive 5G. If you have an EE Max plan that's not a 5G plan. 

 

You don't need a new SIM, just a plan. Take a look at EE 5G SIM only plans here:

 

https://shop.ee.co.uk/sim-only

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

1 REPLY 1
Highlighted
by Grand Master
Grand Master
Solution

Re: How come I can't get 5G on my sim?

Hi @Kay_west 

 

You need a 5G tariff to receive 5G. If you have an EE Max plan that's not a 5G plan. 

 

You don't need a new SIM, just a plan. Take a look at EE 5G SIM only plans here:

 

https://shop.ee.co.uk/sim-only

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

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