29-04-2019 02:57 PM - last edited on 31-05-2019 09:18 AM by Leanne_T
5G is here and it’s bringing faster speeds, almost instant connections and an altogether better mobile experience. There’s lots to love and learn about this exciting new technology, so we’ve answered some of your most asked 5G questions below:
5G is the next generation of mobile network technology. It offers a more reliable signal in busy places, speeds like you've never seen before and an almost instant connection to the content you love.
5G isn’t replacing 4G, it’s working with it for an unparalleled new experience. We’re building it where our customers need it most: in the busiest spots, in the busiest cities.
Better connection in busy places: Sometimes in busy places, your connection can slow down or not work at all. When too many people are trying to connect in one place at one time, networks reach their limits. When there's 5G, our network will give you a more reliable connection in the busiest places. You can video call, stream and download at busy train stations, festivals and stadiums.
Faster speeds, better quality: 5G offers faster mobile speeds than ever before. So you can download movies faster, stream in the highest resolution and enjoy better video calls.
Instant connection: 5G gives you an almost instant internet connection. It makes everyday tasks feel super quick, and bridges the gap between the physical and digital worlds with amazing new augmented and virtual reality experiences.
By adding 5G to our network, we're making the UK's best network even better. As well as launching 5G where customers need it most, we are committed to expanding our 4G coverage to make the UK's best network even better.
We’ll keep rolling out 4G coverage into new areas of the UK that have never had a high-speed mobile data connection before, including remote and rural communities.
Plus we are continuing to increase 4G coverage indoors and make it available in more places that make a massive difference to customers - like on trains.
5G has all sorts of possibilities and what’s really exciting is that we don’t even know what some of those are yet. It will be at the heart of factory and home automation, differentiated gaming experiences and the driverless car revolution. And with 5G-powered AR we’ll see our physical and digital lives merge (the earliest example of this is Pokemon Go, where Pokemon appeared in *your* world).
But that's just the start of what's possible! Information and entertainment will be brought to life digitally, and blended with the real world around you to make your life better and easier. 5G will create incredible new 'immersive' experiences, where it's not even possible to tell the difference between the real world and the digital world. And we’ll see customers connecting their devices wherever they are to do more of the things they love.
With 5G, customers will reach a major milestone: 1 Gigabit per second speeds to their smartphones. Average speeds will be between 100 and 300Mbps, download times for songs will halve to 10 seconds and HD movies will be available in less than a minute. Plus you'll always have the highest resolution when you're streaming video.
In 2019 we’ll be switching on 5G sites in 16 UK cities. The first launch cities will be the UK’s four capitals – London, Cardiff, Edinburgh and Belfast – as well as Birmingham and Manchester.
Throughout 2019 we’ll also be introducing 5G across ten more UK cities: Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol.
We're upgrading 100 sites to 5G every single month, and we're doing it in the busiest parts of the busiest cities. We're also upgrading our 4G capacity and coverage to ensure that everyone's connection keeps getting better.
For launch, our plan is to build 5G in the busiest spots of the busiest cities in the UK where our customers need it the most – and then continue a nationwide roll out. Please keep an eye on our roll out plan if you're interested in 5G.
We are building 5G in the busiest places - where there is the greatest need for the extra capacity. We'll have 1,500 5G sites across 16 cities by the end of 2019, and we're upgrading more than 100 sites every month so 5G will get more and more widespread over the next few years. We are also continuing our 4G rollout to connect more rural people and places. We already have more 4G coverage than any other operator, and we're expanding coverage every month.
If you have any questions or comments please let us know by hitting "reply" below and we'll do our best to help.
06-05-2019 09:19 PM
Not really bothered about 5G to be honest as I don't consume data in a bandwidth intensive fashion. This is unless I'm home but then I'm on WiFi anyway. If my next phone (probably a Pixel 4) has it then fair enough.
The network slicing aspect sounds interesting, I'd like to see what the uptake is like on all the slices that you create on your network and how it develops over the future years.
22-05-2019 03:53 PM
Good Afternoon @HYRBOY.
Thanks for coming to the community 🙂
We will continue to offer a great range of 4G plans on the UK's biggest and fastest 4G network
04-06-2019 02:11 PM
@Katie_BI wonder if you might be able to clarify something? I was interested in a sim-only 5G smart plan because of the swappable extras (particularly BT Sport), but only have a 4G enabled device. I was involved in a live chat with EE customer service and asked if I could take 5G plan with a 4G device and made it clear that I would only expect access to a 4G network if I could.
I was advised that this was not possible, and that only 4G plans would be available to me. These plans don't offer the same swappable extras. Can you explain why this is not an option? Only limited areas are currently covered by a 5G network, so even 5G devices are likely to spend a lot of time connected to 4G networks. I thought it would make logical sense that a 4G enabled device could be set up with a 5g smart plan, but only be able to access the 4G network. I'd just like some clarification about why this doesn't seem to be possible.
Thanks in advance.
3 weeks ago
Can I ask the following question.....
When 4G launched, it was sold as a new contract and new technology (mainly as customers had to
migrate from legacy OUK/TMUK platforms (in CSS/Excalibur) and they had to sign a new contract...
.... as this is merely an EE evolution rather than a new brand launch like last time, if I was to upgrade to a 5G device now for example but choose a 4G plan (due to current coverage), could I simply change to a 5G plan and pay the extra £5-odd a month when the 5G launches, or would I need to re-upgrade the whole thing again and sign a brand new contract?
3 weeks ago
If your area doesn't have 5G coverage yet but you want to be ready for when it does, you can purchase a 4G plan with a 5G compatible phone now. Then simply move to a 5G plan when 5G comes to your area. The great news is that changing to a 5G plan like this doesn't increase your contract term either.
I hope this helps,
2 weeks ago
What are the benefits of 5G?
Better connection in busy places: Sometimes in busy places, your connection can slow down or not work at all. When too many people are trying to connect in one place at one time, networks reach their limits. When there's 5G, our network will give you a more reliable connection in the busiest places.
Is that simply because a) 5G customers will be ex-4G customers so the 4G network will have fewer devices on it, and b) 5G is so new that only a handful of devices will be using it per cell?
Eventually surely it will reach capacity, much like 4G has done now. EE is certainly the network with the best signal, but in the past 1-2 years it's becoming harder and harder to get a reliable connection in busy places like airports, stadiums and the such (even if I have full signal bars), because of congestion.
This is the very same problem 4G was advertised for. I bet I can find a 4G announcement from when it was launching that says 4G would give us better connection in busy places. It did for a while, but only because just a few people had it.