06-11-2012 10:41 PM
07-11-2012 09:04 AM
I'm having the exact same issue. Went in store and got told me that I needed to call and be activated, did it there in store and the guy on the phone said that it would be a while and he'd call me back when he gets through, a whole day later and no call back. Called customer services and told that you don't need to call and activate anymore, asked if I could still use my old sim and she went to ask and said no. Should aparently take up to 48 hours. Calling again today to see if its actually in the activation process.
Let me know how you get on.
07-11-2012 09:30 AM
07-11-2012 11:33 AM
I just called and got the same. Wasn't in EE system and that there is a large back-log so will take at least another 24 hours to be moved across. Luckily I can just use my old sim til it changes. The support person is going to text me to let me know when it's going through.
07-11-2012 11:50 AM
Hi faisalsherry and CallumCameron,
I'm sorry to hear that you're experiencing these problems. Unfortunately I am unable to help you with your specific complaints, but do be assured that I am feeding these issues back to the customer service team and they are looking into it. I very much hope that you have your phones up and running soon.
Do keep me posted with your progress.
09-11-2012 07:56 PM
I've just received my EE sim today and I have been getting text messages on my old T-mobile sim giving instructions as to what to do when I've received the EE sim. I was adviced to text ?SWITCH? to 3333 using my old T-Mob sim and then insert the new EE sim afterwards. However after sending the text ?SWITCH? but i have been getting replies "Unable to process request" numerous times and still cant get my EE 4G sim activated. Its really disappointin. Customer service is on 150 is also disappointing as it takes a long time to get through the right person.
13-11-2012 07:41 PM
13-11-2012 10:54 PM
14-11-2012 07:09 AM
Well EE said my sim card would be active from midnight and this morning guess what I saw on my phone...
4 days and counting now without any working SIM and as I moved from Orange to EE I cannot even use my old Orange SIM as thats completely dead as well now (no service)
EE are full of empty promises and I bet when I call again today to repeat the same thing over and over again with empty promises of when I will be able to actually use their service.
Got the bill coming out on the 19th of November so what are the chances of me actually getting a working SIM card before then EE???
I expect my account to be credited for the time I am paying FOR NO SERVICE and I also expect to be credited if I AM FORCED TO BUY A PAY & GO SIM because your porting mechanism is beyond a joke.
14-11-2012 11:35 AM
16-11-2012 08:39 AM
19-11-2012 05:59 PM
My Sim Card is still not activated and it's been almost a week. I have spoken to three different people via chat and spoken to someone on the phone from a Phones4U store.
I know I this should be addressed to Phones4U staff, but as the rude man in the Redditch branch of the EE Store told me after looking down his nose at me that I need to go elsewhere with my phone.
Each time I called they say my phone has been activated already and they will need a contact number to call me so they can advise me on my case... I have not had a single phone call anmd I keep getting the same response. I'm about to return my phone and cancelling my contract as I'm bored with being fobbed off.
So far my collegues have been asking about my experiences with 4G and EE, and naturally my responses have not been favorable.
daleski75, my phone (Nokia Lumia 920) also says emergency calls only, but I have tried my T-Mobile sim card in it and it works fine with that, so it could still be the sim card, in fact due to the manual activation of EE, its likely a human error on the part of activating, or they have ordered a whole load of bad sims.
20-11-2012 10:22 AM
I'm sorry to hear this.
If you send me your name, details and a brief description of your problem to me in a private message (just click on my name and then send user a private message) and I will make sure a customer service expert looks into this.