18-11-2013 01:39 PM - last edited on 19-11-2013 02:54 PM by MichaelL
UPDATE: EE HAVE SINCE CONTACTED ME TO SAY THAT EE IS NOT RESTRICTING ACCESS TO IMGUR
THAT THE BELOW EMAIL IS INCORRECT, EE APPOLAGISED
EE ARE INVESTIGATING AND WILL ESTABLISH WHY ACCESS TO THIS SITE IS UNAVAILABLE AT PRESENT.
For All PR/Media:
I do not have content lock enabled. I had my content lock removed on day 1 of my contract in 2012.
EE are filtering their customer’s internet connections.
Access to the website http://imgur.com is being blocked by EE.
EE state on their website that they do not block access to any legal sites.:
The Internet Watch Foundation has stated they are not blocking http://imgur.com:
EE's executive office have confirmed to myself that they are currently blocking the whole of http://imgur.com
EE will not tell me why they are blocking this website.
Attached is the email I recieved from EE stating they are blocking the website:
Edit for clarity:
This is affecting 4GEE customers only.
4GEE Customers are routed via the "T-mobile" ISP or the "Orange" ISP. I believe this is due to load balancing.
To see what ISP you are currently using simply visit the link below and look at the ISP label.
The censor is currently only affecting customers routed via the T-Mobile ISP
The executive representative stated that it should be restriced via the Orange ISP also and i am "Lucky" that I can access the website sometimes.
It’s also worth noting that the list of websites that have been court ordered to be blocked in the UK are still accessible using EE
I have not received an adequate response or solution from EE.
I will be making an application to CISAS (Communications and Internet Services Adjudication Scheme)
I am happy with every other aspect of service from EE. I do not wish to cancel my contract. I just want the service I am paying for.
18-11-2013 04:47 PM
I will be cancelling my contract at next renewall unless this is removed.
18-11-2013 10:45 PM
Surely they must have made a mistake. Why else would they block a totally legitimate image-sharing site that is used extensively on the internet?
18-11-2013 11:01 PM
19-11-2013 10:51 AM
EE are not intentionally blocking this page. If they were they'd be blocking it on all IP address ranges and across all 3 brands.
IWF are not intentionally blocking this page either.
As the issue is with a specific IP range then DDOS prevention misconfigured could be the issue and would be with imgur.com. Or it could be something within the EE network having gone wrong but I can't see why that would be with a specific site.
I've forwarded the issue to the appropriate people within EE to try and resolve it and to reply with an official response.
19-11-2013 11:03 AM
19-11-2013 11:39 AM
> The EE exec rep states that it should have been blocked via the Orange ISP route and that i was lucky if i could access it.
I'm not sure who you are talking to but this is incorrect. If EE or Orange or T-Mobile were intentionally blocking imgur.com you would be blocked regardless of which network you were on and which IP address you were allocated. As another poster earlier has said, if you were blocked via EE you'd be redirected to the safeguard or content lock pages on this site. If you were blocked via IWF you get redirected to another page that is obviously IWF related.
This is a fault in the network. I have reported it as such and someone from EE will update hopefully shortly.
19-11-2013 11:59 AM
19-11-2013 12:30 PM
19-11-2013 01:09 PM - edited 19-11-2013 01:12 PM
Thanks for raising this. We're aware of your problem with imgur and we're working on a fix.
And many thanks Richard for helping out.
For now, it would be good to know if there's a wider issue accessing imgur. Has anyone else had a problem?
19-11-2013 01:16 PM
19-11-2013 01:48 PM
I'm in the proces of raising a ticket internally at EE to investigate this issue. I've not managed to reproduce it myself as yet. Is the issue still occuring? It's definitely something specific to the IP address you are being allocated rather than a complete block on the site. I myself have just been able to access imgur.com from 126.96.36.199 so it may be a relatively small range of IP addresses affected.
19-11-2013 01:55 PM
19-11-2013 02:39 PM
Your IP Address Is:188.8.131.52
ISP: T-Mobile (UK) Limited
Services: None Detected
Country: United Kingdom
Pinging imgur.com [184.108.40.206] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 220.127.116.11:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Tracing route to imgur.com [18.104.22.168]
over a maximum of 30 hops:
1 26 ms 1 ms 1 ms 172.20.10.1
2 * * * Request timed out.
3 69 ms 48 ms 67 ms 10.247.226.209
4 350 ms 70 ms 68 ms 172.27.177.249
5 107 ms 36 ms 79 ms 172.27.180.18
6 77 ms 39 ms 80 ms 172.27.180.174
7 * * * Request timed out.
8 * * * Request timed out.
9 208 ms 36 ms 80 ms 22.214.171.124
10 233 ms 50 ms 69 ms 126.96.36.199
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
19-11-2013 02:58 PM
Many thanks. This should help our technical team work out the issue. Once we've identified and resolved the issue we will let people know.
20-11-2013 07:14 AM
20-11-2013 07:29 AM
20-11-2013 06:58 PM
20-11-2013 07:12 PM
by Bhavv 06:50 10.11.12