by Lucille Investigator
Investigator

why won’t EE connect to a VPN

My EE WiFi connects fine to the internet but not to my work drive which is VPN. I’ve changed EE account from IPV6 to IPV4 as directed by EE technical dept but it hasn’t helped. Help!?!?

5 REPLIES 5
by
EE Community Support Team

Re: why won’t EE connect to a VPN

Hi @Lucille,

 

Welcome back to the community.

 

Have you spoken to your IT department at work to see if they can help?

 

Thanks

 

James

by Lucille Investigator
Investigator

Re: why won’t EE connect to a VPN

Hi yes I have at length. It is not a work issue. I can connect from home via my neighbours WiFi no problem. I’ve spoken to many EE technical staff as well...

Sent from my iPhone
by
EE Community Support Team

Re: why won’t EE connect to a VPN

Hi @Lucille,

 

Do you know which VPN client your company uses and if it is IPv6 compatible?

 

Thanks

 

James

Highlighted
by Lucille Investigator
Investigator

Re: why won’t EE connect to a VPN

Hi no it is only IPV4 compatible so I changed my EE from 6 to 4 and it made no difference.

Sent from my iPhone
by
EE Community Support Team

Re: why won’t EE connect to a VPN

Hi @Lucille,

 

Have your IT department contacted your VPN provider to see if they have a newer software version that is IPv6 compatible?

 

Thanks

 

James

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions