by Lupo_man Investigator
Investigator

tp-link M7350 not working in France

Hi,

I have a tp-link 4G LTE device model number M7350 with a 4GEE WiFi pay as you go roaming SIM card which works perfectly well in the UK, but not in France. My 4GEE is set up for roaming and the M7350 has mobile data and data roaming switched on and the carrier on auto, which selects ‘EE’. I have searched the EE community forum and it mentions about adding new APN settings. I have tried a LOT of these, they seem to be the same as the default EE one that is already loaded on startup.

right now I have

PDP - IP4

APN Type - static

APN - everywhere

Authentication method. - CHAP

Username - eesecure

Password - secure

 

If anyone can  help me get online with this, i would be very grateful as its driving me mad atm!

 

Cheers

Martin

6 REPLIES 6
by
EE Community Support Team

Re: tp-link M7350 not working in France

Hi @Lupo_man,

 

You shouldn't need to change your APN settings if your SIM was working in the UK.

 

You won't be connecting to EE in France, you'll need to select one of our roaming partners.

 

Can you see any other networks/carriers if you switch to manual selection?

 

Thanks

 

James

by Lupo_man Investigator
Investigator

Re: tp-link M7350 not working in France

Hi James,

Yes I can see all the different networks when I select the manual option in the M7350 menu.

When selecting the Orange World Option, this has no effect and I still have no internet

 

Martin

by
EE Community Support Team

Re: tp-link M7350 not working in France

Thanks for confirming this @Lupo_man

 

What happens if you select a different network other than Orange?

 

Speak soon, 

 

Katie 🙂

by Lupo_man Investigator
Investigator

Re: tp-link M7350 not working in France

Hi @Katie_B 

 

I have 4 networks available in the manual network list, the results of my tests are below

 

Orange world can connect, no internet

Bouygues - Can’t connect to the network

SFR - Can connect, no internet
Free -  Can’t connect to the network

 

Regards

Martin

by
EE Community Support Team

Re: tp-link M7350 not working in France

Good Morning @Lupo_man

 

Thank you for checking this. 

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

by Lupo_man Investigator
Investigator

Re: tp-link M7350 not working in France

Morning @Katie_B 

 

I have sent you a pm in response 

 

cheers

martin

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