by AntheaChang Contributor
Contributor

my4Gee isn't working

I have been using my 4GEE (September)since I have buy the plan. It has a very good connection and it's easy to use so far so good . However,starting from yesterday the wifi egg start flashing (blue light- everything flash altogether) and I can't reset or reboot or off or on the device. Also the account never shows your device 4GE, it now shows iPad mini. I have an iPad I have put the sim of the egg inside yesterday night in prefer to get wifi but I have got out of it already. What should I do now?

1 SOLUTION

Accepted Solutions
by AntheaChang Contributor
Contributor
Solution

Re: my4Gee isn't working

I have brought to the EE shop and they have checked and that's a liquid damage 

7 REPLIES 7
by
EE Employee

Re: my4Gee isn't working

Hi and welcome to the Community @AntheaChang

 

So I can try and assist, please may I know what type of device it is that you are using?

 

Many thanks,

 

Lee

by AntheaChang Contributor
Contributor

Re: my4Gee isn't working

It's an 4GEE Mini
by
EE Community Support Team

Re: my4Gee isn't working

Hi @AntheaChang,

 

Please can you follow the instructions below to reset your device and let us know if that fixes the problem for you.

 

Perform master reset via hardware:

  1. Remove the bumper to uncover the Reset button.
  2. Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds.
  3. The device will restart automatically.

You can find more information on our help pages.

 

Thanks

 

James

by AntheaChang Contributor
Contributor
Solution

Re: my4Gee isn't working

I have brought to the EE shop and they have checked and that's a liquid damage 

by
EE Community Support Team

Re: my4Gee isn't working

Good morning @AntherChang

 

Thanks for coming back to community 🙂

 

In terms of the liquid damage, how best did they advise you to proceed?

 

Thanks

 

Richard

 

🙂

by AntheaChang Contributor
Contributor

Re: my4Gee isn't working

They said I can either go out and fix it by myself or buy a £9 monthly plan with a new device and also a shared sim with my phone because they can't just sell a machine.

by
EE Employee

Re: my4Gee isn't working

Morning @AntheaChang

 

You can purchase a pay as you go mobile broadband device on our website.

 

See the EE Shop for what's available.

 

May Thanks,

 

Karen. Smiley Happy

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