by chloe07 Investigator
Investigator

how can i not access my apps without wifi?

i can't seem to access my apps without wifi even though my 4G is on, do you know how to solve this problem? 

 

Thanks

Chloe

6 REPLIES 6
by Grand Master
Grand Master

Re: how can i not access my apps without wifi?

Are you on PAYG or contract? Is Mobile Data switched ON? If PAYG, do you have a pack with a data allowance?

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by chloe07 Investigator
Investigator

Re: how can i not access my apps without wifi?

i'm on contact, yeah my mobile data is on? i can use my whatsapp but find i can't receive pictures? i can use facebook but can't seem to use snapchat, tinder etc?

Thanks
Chloe
by
EE Community Support Team

Re: how can i not access my apps without wifi?

Hi @chloe07,

 

Welcome to the EE Community.

 

What type of phone are you using?

 

Thanks

 

James

by Grand Master
Grand Master

Re: how can i not access my apps without wifi?

Hi, 

 

Do you have content lock active? You can deactivate via 150 CS or your online account.

 

Thanks, 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by chloe07 Investigator
Investigator

Re: how can i not access my apps without wifi?

iphone 6 plus.

thanks
by
EE Employee

Re: how can i not access my apps without wifi?

Good Morning @chloe07

 

Is your phone on the latest software version?

 

Also have you tried deleting and re-installing the apps?

 

Thanks - Karen. Smiley Happy

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