by mcgarrydware Investigator
Investigator

got my sim but no data pack that i have paid for

I recently purchased 6G data payg sim. Its supposed to be 2G amonth for three months.

Got the sim today but no data allowance. what am I doing wrong

1 SOLUTION

Accepted Solutions
by mcgarrydware Investigator
Investigator
Solution

Re: got my sim but no data pack that i have paid for

Sorry all. I checked my bank account and no money was taken from it.

not sure how the mistake was made. I clicked on the link on the ee website to purchase

the 6G 2G/month for three months deal and the email they sent to me said I had paid

£30 for the deal. But all I got was a free payg sim.

 

but not so mad now... will either go back and try again or go to someone else

 

mick

17 REPLIES 17
by Profile closed
Not applicable

Re: got my sim but no data pack that i have paid for

Helo @mcgarrydware is this a preloaded data SIM card you have bought? To activate one of these just visit this link using the devices 3G/4G connection to complete the activation. :):

 

http://add-on.ee.co.uk

by Ace Contributor
Ace Contributor

Re: got my sim but no data pack that i have paid for

Hi, 

@mcgarrydware

http://add-on.ee.co.uk

Please open this link and check with repone you get? 

Many Thanks 

by mcgarrydware Investigator
Investigator

Re: got my sim but no data pack that i have paid for

I have done that many times today. It just tells me I have 0 allowance.

I did think the card was working when I first put it in. but that was just my free 50mb starting allowance

by Ace Contributor
Ace Contributor

Re: got my sim but no data pack that i have paid for

Hi,

@mcgarrydware

where did you get that sim card?

Many Thanks 

by mcgarrydware Investigator
Investigator

Re: got my sim but no data pack that i have paid for

Have tried registering . I am using Huawei mobile wifi device. I bought the sim to use

on my boat for the summer. I thought it was a good deal 30 pounds for 6G

2G a month should be fine for my tablet on the boat. Dosen't feel like such a good deal now. 

by mcgarrydware Investigator
Investigator

Re: got my sim but no data pack that i have paid for

On line from amazonses.com 

noreply@ee.co.uk via amazonses.com 

by Ace Contributor
Ace Contributor

Re: got my sim but no data pack that i have paid for

HI,

@mcgarrydware

Then you need get in touch with seller and need to tell him you got no data on your sim?

Many Thanks 

by
EE Employee

Re: got my sim but no data pack that i have paid for

Hi @mcgarrydware and welcome to the Community.

 

What is displayed when you go to http://add-on.ee.co.uk/purchase ?

 

Many thanks,

 

Lee

 

by mcgarrydware Investigator
Investigator

Re: got my sim but no data pack that i have paid for

Forbidden

You don't have permission to access /purchase  on this server.

by
EE Employee

Re: got my sim but no data pack that i have paid for

Hi @mcgarrydware

 

This does sound very strange, I would indeed contact the seller.

 

Do try and speak to customer services as they may be able to assist.

 

Many thanks,

 

Lee

by mcgarrydware Investigator
Investigator

Re: got my sim but no data pack that i have paid for

Sorry realised I need to be logged in for that to work..

 

It says Top up balance £0.00

by Profile closed
Not applicable

Re: got my sim but no data pack that i have paid for

Hello @mcgarrydware click on the status tab at the top and it will tell you what data allowances are on the account. 🙂

by mcgarrydware Investigator
Investigator

Re: got my sim but no data pack that i have paid for

I bought the sim online from the EE shop website

When I tried the web chat and Indicated that it was a payg sim

the webchat form replied sorry we are not trained to deal with that.

Not sure how to contact them other than some expensive phone call from

my land line. My Huawei device dosen't do calls

by Grand Master
Grand Master

Re: got my sim but no data pack that i have paid for

Eh? Which is it you bought it from?  amazonses.com or EE shop website?

 

Do you mean amazon.com ,  the US site?

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by
EE Community Support Team

Re: got my sim but no data pack that i have paid for

Good morning @mcgarrydware

 

Thanks for coming back to us.

 

The chat teams are unable to look into pay as you go accounts.

 

You would need to call us from another device to get this sorted.

 

Thanks, Leanne.

by mcgarrydware Investigator
Investigator
Solution

Re: got my sim but no data pack that i have paid for

Sorry all. I checked my bank account and no money was taken from it.

not sure how the mistake was made. I clicked on the link on the ee website to purchase

the 6G 2G/month for three months deal and the email they sent to me said I had paid

£30 for the deal. But all I got was a free payg sim.

 

but not so mad now... will either go back and try again or go to someone else

 

mick

by
EE Community Support Team

Re: got my sim but no data pack that i have paid for

Thanks for letting us know @mcgarrydware,

 

You can view all our packs on the help pages here.

 

They can be added if you choose 🙂

 

Thanks, Leanne.

 

 

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