by Joeyy91 Investigator
Investigator

do u know if you can change contract within 14 days

do u know if you.change your contract within first 14 days 

many thanks 

joe

8 REPLIES 8
by Profile closed
Not applicable

Re: do u know if you can change contract within 14 days

Hello @Joeyy91 if you purchased online or over the phone yes you have a 14 day cooling off period to change your mind:

 

http://ee.co.uk/help/accounts-billing-and-topping-up/cancel-or-return

 

🙂

by Joeyy91 Investigator
Investigator

Re: do u know if you can change contract within 14 days

oh thats a bummer then its just ive got a phone contract but also got a contract for the wifi box aswell but dont really want it now but im probably stuck with it as went into store 

by Profile closed
Not applicable

Re: do u know if you can change contract within 14 days

Sorry @Joeyy91 there is no 14 day cooling off period for store purchases except when the return is related to area coverage. 🙂

by Joeyy91 Investigator
Investigator

Re: do u know if you can change contract within 14 days

what about cancelling that contract 

by Profile closed
Not applicable

Re: do u know if you can change contract within 14 days

Hello @Joeyy91 the same applies for both exchanging and returning (canceling):

 

http://ee.co.uk/help/accounts-billing-and-topping-up/cancel-or-return/return-a-product-within-14-day...

 

🙂

by
EE Employee

Re: do u know if you can change contract within 14 days

Hi @Joeyy91 and welcome to the community.

 

As @Profile closed has mentioned, we do not have a 14 return in a retail store for a change of mind.

 

Many thanks,

 

Lee

by Joeyy91 Investigator
Investigator

Re: do u know if you can change contract within 14 days

when does that data gifting come in and how does it work would you have to do it every month or would it always be on phone 

by Grand Master
Grand Master

Re: do u know if you can change contract within 14 days

It's been postponed until further notice.

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