Mobile Broadband

Upgraded to new 5G router and internet is now 10x slower.

I upgraded my contract yesterday and the new 5G hub arrived today. Since getting it all set up my download and uploads speeds are literally 10x slower than they were on my old 5GEE Router. There appears to be no explanation for this that I can see. I...

Fair usage policy

I would like to use an EE sim in a 4g/5g router at home. I am having some difficulty getting to the bottom of the Fair Use Policy. There are two sets of terms and conditions (both listed as being current) on the website for 4g/5g mobile data sims, bu...

Account

Every time I try to add my number to my account it says it has failed, what do I do?

Using new SIM in 5G router

Hello,I've had my EE 5G Router for 18 months, and my contract has just ended.I'm still paying £50 a month on my current contract, but I can see I can get an EE 5G SIM only deal with unlimited data/speed for about £25/m.Am I able to cancel my current ...

ZTE 5G MC888

Hi,I purchased this router with an EE sim last October. It worked perfectly until last Monday.It stopped working, i took the sim out and put in my phone and 5 g worked fine. I tried a Giff Gaff sim in the ZTE router and that worked fine. So there is ...

EE sim in mobile router. Can a visitor who is not with EE use my connection?

I live in a remote area and the only mobile signal I can get is EE. I use it very well for the internet connection using my laptop and phone. I have a relative coming to visit for a week but he tells me that he is not on EE but another network which ...

My EE bill