by Bluego Investigator
Investigator

Xbox iOS chat not working on 4gee WiFi but works on a 4g signal

My xbox app on iphone and on ipad stopped working a couple of months back. The app loads fine but when I try to join any voice chat the app says “something went wrong” and crashes.

 

interestingly ive discovered that when i turn the 4gee wifi off on the phone and use 4g it works fine. 

I have looked at the router settings and dont see anything obvious (upnp turned on etc.)

 

app is running the latest version (which in the last update said something about fixing chat issues) and iOS 13. Xbox app deleted and reinstalled several times.

 

all other 4gee services are working fine. Help appreciated. 

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: Xbox iOS chat not working on 4gee WiFi but works on a 4g signal

Hi @Bluego 

 

You are using the app over EE 4G WiFi (yellow box?) It maybe because you have content lock on this device but not your 4G phone SIM? 

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Xbox iOS chat not working on 4gee WiFi but works on a 4g signal

Hi @Bluego,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Northerner. If you can use the app over your phone's mobile data connection, you should also be able to use it through your 4GEE WiFi.

 

Let us know if changing your Content Lock settings helps.

 

Thanks

 

James

by Bluego Investigator
Investigator

Re: Xbox iOS chat not working on 4gee WiFi but works on a 4g signal

Thanks for your responses. I'm using the white full 4gee box (and have been for 3 years). It's only in the last 2 months it has stopped working for chat through the xbox app.

I agree it should work in theory if the regular phone 4g service works (on another phone with an ee sim), but for some reason it doesn't.

 

Are there some router settings I need to platy with? (I have turned upnp to on)

 

Iain.

by Bluego Investigator
Investigator

Re: Xbox iOS chat not working on 4gee WiFi but works on a 4g signal

Ive checked the device settings and the content lock is set for full access 😞

by
EE Community Support Team

Re: Xbox iOS chat not working on 4gee WiFi but works on a 4g signal

Hi @Bluego,

 

If Content Lock wasn't the issue, I'd recommend contacting our Tech Gurus who'll be happy to run through some trouble shooting with you.

 

Please let us know how you get on.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.