by Jackc1994 Investigator
Investigator

Why is my network down? I can only use internet using WiFi?

My bill has been paid I have 11GB left why have you cut me off?

5 REPLIES 5
by Grand Master
Grand Master

Re: Why is my network down? I can only use internet using WiFi?

@Jackc1994   Have you been cut off or is there a network issue in your area ?  Have a look at THIS. 

if you can use WiFi calling give it a go because if it works you haven’t been cut off at all. 

by
EE Community Support Team

Re: Why is my network down? I can only use internet using WiFi?

Good Morning @Jackc1994

 

Thanks for coming to the community. 

 

I am sorry to hear this is happening. 

 

Have you been able to check the Network Checker which was advised by @Chris_B?

 

Speak soon, 

 

Katie 🙂

by Jackc1994 Investigator
Investigator

Re: Why is my network down? I can only use internet using WiFi?

Hi,
Yes I checked last night and also today and I can’t use my phone without WiFi?
Why is this.
I live in Bromley no signal
I work in paddington no signal?

Sent from my iPhone
by Jackc1994 Investigator
Investigator

Re: Why is my network down? I can only use internet using WiFi?

Hi
Yes I have tried and I am still unable to use my data I live in bromley and working in paddington and can’t use it anywhere?
Please advise

Sent from my iPhone
by
EE Community Support Team

Re: Why is my network down? I can only use internet using WiFi?

Hi @Jackc1994.

 

Did it show any known problems?

 

Are you able to try your SIM in another device and see if this issue continues?

 

Speak soon,

 

Katie 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.