12-12-2017 02:41 PM
This March 2017, my bill doubled in cost. Despite promises this matter would be sorted out, nothing has happened to date, so what next?
12-12-2017 02:43 PM
Chase them up on the matter?
Make a complaint?
How has it doubled?
12-12-2017 02:49 PM - last edited on 12-12-2017 02:54 PM by Richard_C
I have chased them up, dealing with [XXXX.XXXXXXX @ee.co.uk.com, mod edit: please don't post personal details in a publim forum] who's last
comment was 'this matter will be sorted within 24 hours' That was a month
ago, and I have just paid a further bill, no change! My e-mail to him
yesterday has had, as , no reply.
12-12-2017 02:51 PM
Please remove his email, you are not alloed to post email address under the community guidelines.
What are the extra charges for?
12-12-2017 02:56 PM
12-12-2017 03:01 PM
Until they find the reason why they will take the money as this may have been done by yourself.
EE do price increase during their contract in March time but not by that much. They go by the current RPI increase.
Are you using up all your allowances?
12-12-2017 03:07 PM - edited 12-12-2017 03:08 PM
Thanks for coming here to community 🙂
The person that has been helping you, have you had email contact further from them?
Have you checked your junk/spam email folders?
It could be that they are on annual leave today and haven't had a chance to pick up the mail yet.
If you could perhaps give us call please and one of advisers can access your account to try and let you know what is happening.
12-12-2017 03:25 PM
12-12-2017 03:27 PM
So when you are out of the country are you out every month or...?
Where do you go? EU or outside EU?
12-12-2017 03:48 PM
12-12-2017 03:52 PM
You can say that but some devices will use a mixture of both is that setting is enabled to help with stability.
What device do you have?
by Wano69 a week ago