by Srehcra Investigator
Investigator

Why does my 4GEE Osprey connection keep dropping out?

Over the last few months my internet connection has been regularly dropping out and this evening it has been particularly annoying, it must have dropped out at least 20 times.  Sometimes it reconnects automatically but on several occasions this evening I have switched the Osprey off and back on, cancelled & reconnected at the computer, but there does not appear to be a sure fire way of re-establishing the connection, I just have to wait & hope it eventually sorts itself out.  I have associated this, correctly or not, with EE and BT getting together.  I had a superbly reliable connection until then.  It is not the computer which is at fault because this also affects my Eagle tablet and my Samsung Smartphone.  Any advice would be much appreciated.

5 REPLIES 5
by Grand Master
Grand Master

Re: Why does my 4GEE Osprey connection keep dropping out?


@Srehcra wrote:

I have associated this, correctly or not, with EE and BT getting together.


Why? Complete fantasy! They operate as completely diff firms & BT has no mobile network of its own.

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by
EE Employee

Re: Why does my 4GEE Osprey connection keep dropping out?

Hello @Srehcra

 

Welcome to the community! Smiley Happy

 

Have you checked our Network Status Checker to see if there's any issue in your area?

 

It sounds like it could be a network issue.

 

Thanks - Karen. Smiley Happy

by Srehcra Investigator
Investigator

Re: Why does my 4GEE Osprey connection keep dropping out?


@Karen_C wrote:

Hello @Srehcra

 

Welcome to the community! Smiley Happy

 

Have you checked our Network Status Checker to see if there's any issue in your area?

 

It sounds like it could be a network issue.

 

Thanks - Karen. Smiley Happy


Thasks Karen I checked this during one of the connected spells & no issues. I have reported the problem & have been advised others in my area are experiencing problems - engineers are on the case. S

by Srehcra Investigator
Investigator

Re: Why does my 4GEE Osprey connection keep dropping out?


@XRaySpeX wrote:

@Srehcra wrote:

I have associated this, correctly or not, with EE and BT getting together.


Why? Complete fantasy! They operate as completely diff firms & BT has no mobile network of its own.


Not a technical person - heavy demand on resources with loads of BT customers taking up the mobile technology offered by EE?

by
EE Employee

Re: Why does my 4GEE Osprey connection keep dropping out?

Morning @Srehcra

 

That's great - I thought it would more than likely be a network issue.

 

Thanks - Karen. Smiley Happy

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