by Butterypeter95
Visitor

Why cant i get a mobile connection when there is mp WIFI

Why cant i get a mobile connection when there is no Wi fi. My phone is an LG K10 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why cant i get a mobile connection when there is mp WIFI

@Butterypeter95   Are the APN settings correct on the device?  Is cellular data turned on ? Have you allowed the apps to use cellular data ?  Do you have a data allowance?  Are you contract or payg ? 

by
EE Community Support Team

Re: Why cant i get a mobile connection when there is mp WIFI

Hello @Butterypeter95

 

Welcome to the EE Community. 🙂

 

Could you get back to us with the answers to @Chris_B's questions please?

 

Here are the steps to check your mobile data connection:-

 

Tap Settings >>> Scroll to and tap More networks >>> Tap Mobile networks >>> Tap Mobile data >>> Tap OK if prompted.

 

Look forward to hearing from you.

 

Chris

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