by Alerjohns

Why cannot I not get data

My account says I have data and credit. But everytime I try to connect to internet I am automatically directed to the EE top up page why? Why can I not access data

by Profile closed
Not applicable

Re: Why cannot I not get data

Hello @Alerjohns sorry to hear you are having problems using your MBB device. What device are you using? On under the status tab does it show a data allowance? If so is the status showing as 'waiting' or 'active'? 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.